This position will need to understand and demonstrate the ability to perform activities necessary for Infusion Pump Service operations, including repair, refurbishment, out of box failures analysis and complaint investigations. In addition, this position may be responsible for training new employees on key aspects of the Service process, including PCI (Product Complaint Investigation) analysis, device history investigation, and true root cause analysis to component level if required.
Also responsible for documenting the required aspects of Infusion Pump PCI, repair, refurbishment, rework, and labor and material tracking jobs. This person must be proficient with the device tracking system (Oracle) so that the complaints are addressed, and all results are technically accurate and include required elements ensuring that the analysis/repair activity is properly recorded.
Essential Duties & Responsibilities
Will perform routine and complex work related to the repair, rework, refurbishment or upgrades of medical devices.
Troubleshoot and analyze customer device returns to problem solve root cause issues.
Comply with all the requirements in the Quality and Operational procedures in their area of responsibility to meet the requirements of all applicable Quality System Regulations (i.e. cGMP compliance).
Perform Level 0 and Level 1 PCI investigations on a regular basis, working as necessary with Senior Technicians, QA, Customer Service and Global Complaint Management teams as necessary.
Assist with notebook/engineering studies, out of box failures analysis and yield improvement activity.
May perform troubleshooting and repair of devices onsite at customer locations.
Work with Manager and QA to identify and resolve process and/or product non-conformities.
Assist Senior Technicians or Engineering with On-the-Job training activities as required.
Clean the assigned work area on daily basis to maintain clean work environment.
Work on special projects as they arise.
Knowledge, Skills & Qualifications
Demonstrate initiative and good teamwork skills
Proficient with cGMP, process, and product knowledge
Good verbal and written communication skills
Ability to edit written process documentation as necessary
Proven analytical thinking and problem-solving skills
Quality and results oriented
Education and Experience
High School diploma or GED equivalent
A.S. degree in a technical discipline preferred, or equivalent experience
Minimum of 5 years of industry experience in a high-tech manufacturing, service repair or related environment
Minimum Qualifications
Must be at least 18 years of age
Travel Requirements
Typically requires travel less than 25% of the time
Physical Requirements and Work Environment
Job duties are performed in a service repair hub environment.
Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
Must be able to lift 30-40 lbs.
ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:
ICU Medical EEO Statement:
ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.
ICU Medical EEO Policy Statement
Know Your Rights: Workplace Discrimination is Illegal Poster
ICU Medical connects patients and caregivers through safe, life-saving, life-enhancing IV therapy systems, software, solutions, and consumables.
Since IV therapy is our only business, meeting your IV needs with quality products and consistent supply is our only concern. We are 100% focused on bringing you intuitive, patient-centric IV products and services that provide meaningful clinical differentiation, consistent innovation, and superior value. We design our products to work within your existing workflows to minimize disruption and maximize the time you spend with patients.
Together, we help forge the human and emotional connections that enhance clinical experience and are the essence of outstanding quality of care.
For more than three decades, we have been dedicated to a singular purpose—improving the safety and efficiency of IV therapy. With the acquisition of Hospira Infusion Systems from Pfizer in 2017, we became the only company to focus exclusively on IV therapy across the continuum of care.
Our focus allows us to bring you:
> Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
> The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
> IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
> Significant US IV solutions manufacturing and supply capabilities.
