Lehigh Valley Health Network

Technician II Client Services

Lehigh Valley Health Network  •  Allentown, PA (Onsite)  •  4 days ago
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Job Description

Imagine a career at one of the nation's most advanced health networks.


Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.


LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.


Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.



Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.

Job Duties

  • Resolve escalated desktop, application, and connectivity issues.
  • Perform software deployments, updates, and patching.
  • Document solutions and contribute to the IT knowledge base.
  • Provide training and guidance to junior technicians
  • Communicate effectively with end-users to ensure clarity and satisfaction


Minimum Qualifications

  • High School Diploma/GED
  • 3 years related work experience
  • Apply logical steps to resolve technical issues and escalate when necessary
  • Strong interpersonal skills to provide a positive support experience
  • Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation
  • Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)
  • General awareness of IP addressing, connectivity troubleshooting, and basic network protocols


Additional Qualifications
Physical Demands
Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.


Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

1247 S Cedar Crest Blvd

Primary Location:

Allentown- 1247 Cedar Crest

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday; 7:00a-3:30p

Department:

1004-13121 CSS-Info Services Customer Service

Lehigh Valley Health Network

About Lehigh Valley Health Network

Lehigh Valley Health Network, part of Jefferson Health, is proud to be part of a leading integrated academic health care delivery system.

Together, we’re among the top 15 not-for-profit health systems in the U.S., with 65,000 colleagues, 32 hospitals and more than 700 sites of care across eastern Pennsylvania and southern New Jersey.

We’re committed to putting people first and pursuing excellence in over 95 clinical specialties, supported by a national doctoral research university and an expanded not-for-profit health plan.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Allentown, Pennsylvania
Year Founded
Unknown
Website
lvhn.org
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