Job Description

• Support PC’s at all branches. This will include setup, maintenance and problem resolution.
• This will involve scheduled and unscheduled travel to all branches. Up to five percent Scheduled travel will be required. Most support will be performed via remote control software.
• Must keep the Asset Database up to date with any new computers, moves or disposals.
• Routine maintenance and support of printers. This would include cleaning, replacing parts and helping users with problems they encounter while using the printers.
• Provide user support for IBM System I (AS/400) line printers.
• Support Microsoft Office products including Word, Excel, Outlook and PowerPoint.
• Support remote salespersons’ iPads.
• Assist Sales Supervisors who work from home with their home network so they can have access to Georgia Crown. This is a courtesy service – the Technician will not be required to go to supervisor’s home.
• Support handheld computers used in the warehouse and in delivery operations.
• Support and assist users with the Audio/Visual Equipment located in the conference, training and presentation rooms.
• Must be at least 21 years of age.
• Technical School Diploma, A+ certification, Network+ certification, or equivalent work experience.
• Must have the ability to forge strong relationships and ability to facilitate team atmosphere to solve technical challenges.
• Must be willing to accept constructive criticism and handle conflict.
• Good oral and written communication skills.
• Must have good organizational skills to handle multiple on-going projects.
• Good interpersonal, communication, time management, and organizational skills.
• Ability to prioritize and work in a rapidly changing, fast growth environment.
• Must have and be able to maintain a valid Alabama driver’s license.
• Must have reliable transportation and ability to maintain 100/300/100 insurance limitations.
• Background checks (i.e. Police backgrounds, reference checks).
• Drug free workplace.
• EOE.
• Acceptable Motor Vehicle Record:
• Cannot have more than two (2): moving violations and/or at-fault vehicle accidents (any combination) in the past three (3) years (for speeding, violations must be under 16mph)
• Cannot have more than one (1): speeding violation of 16-29mph OR at-fault accident in the past three (3) years
• Cannot have a major violation such as: DUI/DWI, hit-and-run, reckless driving, and/or super speeder (29+mph) violation in the past five (5) years

• Benefits Include:

  • Group Health and Dental Insurance
  • Vision Insurance
  • 401(k) Savings Plan
  • Paid Vacation
  • Paid Holidays (8 per year)
  • Company Paid Short-Term Disability
  • Company Paid Long-Term Disability
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • AFLAC Supplemental Insurance
  • Direct Deposit
  • Non-smoking work environment
  • Drug-Free Workplace
  • Equal Opportunity Employer
    *benefits subject to eligibility requirements.