Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliancefor nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Sigonella, Italy, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Sigonella, is a unit supporting the provision of CIS Services to NISRF. The CIS Services provided enables end-to-end CIS services, installing, operating, maintaining and supporting the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR).

We are looking for a driven and enthusiastic Technician (Digital Communications Services) who will take on the following roles and responsibilities:

• Contributes to the operational configuration of network components.

• Assists in the investigation and resolution of network problems.

• Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.

• Follows standard approaches and established design patterns to create new designs for simple systems or system components.

• Identifies and resolves minor design issues.

• Produces software builds from software source code.

• Conducts tests as defined in an integration test specification and records the details of any failures.

• Analyses and reports on integration test activities and results.

For a full list of duties, please review the on the NCIA career site

About you:

The valuable knowledge and experience that you bring to this role are:

• Formal training in Local Area Network management.

• Knowledge of policies, procedures, and organisation of NATO CIS.

• Working knowledge of ITIL processes and procedures.

• Experience in working in a Service Desk environment.

• Prior experience of working in an international environment comprising both military and civilian elements.

• Fluency in English, both written and spoken

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;

• 5 year contract with competitive tax-free salary and household and children’s allowances;

• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

• Excellent private health insurance scheme;

• Generous annual leave of 30 days plus official holidays;

• NATO Pension Scheme;

• Development programs such as professional training, wellbeing, and more.

To learn more about NCIA and our work, please visit our website

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.