Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now, as part of the Carrier group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through smart, integrated solutions that foster sustainability and comfort.
In this role, you will be responsible for managing and developing our Pre-Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day-to-day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.
Key Responsibilities
Leading and managing the Pre-Sales team to deliver outstanding customer support
Developing apprentices within the team and supporting their professional growth
Overseeing team skills development and coordinating training initiatives
Managing government schemes, including MCS umbrella and other relevant programmes
Supporting the introduction of new equipment into the product portfolio
Assisting in the design and sale of equipment for both small and large-scale projects
Providing support across domestic and commercial heating product lines
Ensuring accurate handling of customer data, billing information, and product specifications
What We’re Looking For
Experience in customer service and/or pre-sales support
Previous team leadership or supervisory experience
Strong organisational and communication skills
Ability to work with structured processes while maintaining a customer-centric approach
Interest or experience in heating, technical products, or related sectors (desirable)
Minimum Requirements:
IT Skills
People skills
Time management skills
Communication and presentation skills
An understanding of government schemes an advantage but full training will be given.
An understanding of ASHP's an advantage but full training will be given
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
