Job Description

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• To ensure overall customer satisfaction with Company’s Aftersales service
• Liaising with customer to arrange the bus to be service and repair
• Perform diagnosis on vehicle for fault finding
• Open Job card in Maximo system and demand parts
• Carry out repair/service job & servicing of battery, etc
• Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
• Update to customer the progress timely
• Get customer to sign on service report to acknowledge the repair jobs
• Provide breakdown support to customer
• Carry out recall /warranty job as documented by MAN
• Other functions & adhoc jobs as required by superior

Skills

• Computer literacy
• Electrical & Air Con repair background
• Basic oral and written communication in English
• Customer service orientated
• Professional and able to adapt to situational changes
• Judgement of urgency