Job Description

Temporary position for 12 months.

As a Contested Matters Technician, you serve as a technical expert and provide discipline-specific support for your unit’s activities, assignments and processes. You conduct specialized technical research and analysis related to processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend and help develop ways to improve or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to:

• Analyze access to information requests, contact clients, review files and send them to the requester.
• Analyze subrogation requests, contact clients or their representatives and ensure collections.
• Ensure that the laws in effect are applied when processing access to information and subrogation requests.
• Complete preparatory work for legal proceedings.
• Take charge of subpoenas.
• Carry out benefit payments in the core business system.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Remote

What you bring to the table

• College diploma in a related field
• A minimum of three years of relevant experience with life and health insurance claims
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required for positions in Quebec
• Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Decision quality, Situational adaptability

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Life and health insurance (FG)

Unposting Date

2026-07-30