Job Description

This role entails providing high quality repairs and maintenance of food service equipment to our clients.

Reports to: After-Sales Technical Manager

Responsibilities:

General

• Listen to customer concerns and communicate all job-related topics in an efficient and comprehensive manner.

• Attend to emergency calls on equipment repair issues.

• Collaborate with other maintenance workers, company’s officials, and staff to effectively provide solutions to repair or maintenance problems.

Maintenance, Fault finding and Repairs

• Technical fault/problem diagnosis on site, remotely or at our customers' site.

• Provide on-site repairs, maintenance, installations, off-site remote troubleshooting on a wide variety of commercial catering and food service equipment.

• Read and comprehend wiring diagrams, follow manuals on operation and installation

• Carry out periodic inspection, cleaning, and equipment servicing.

• Prioritize repair queue.

• Adhere to occupational health and safety during repairs.

Repairs Administration

• Document service calls, travel logs and any ad-hoc/emergency after hour repair work.

• Document all repairs done according to the standard procedures.

• Report to the Technical Manager on all repair work in progress and completed.

Requirements

Minimum Requirements:

• Qualified as a Refrigeration Technician

• Minimum of N3 in Electrical Engineering

• At least 3-5 years of workshop / repair experience

• Knowledge and experience within the food service and catering equipment industry

• Good Administration and basic Computer skills (Emails, Word, Excel)

• Valid South African driver's license.

• Commercial refrigeration and HVAC - advantageous

Competencies:

• Excellent communication skills (verbal and written)

• Strong planning and organising skills

• Excellent problem solving / fault finding skills

• Highly organised

• Excellent attention to detail

• Professionalism

• Willingness to learn