Job Description

Join Our Team as a Technician

As a Technician at NSM Canada, you play an important part in helping clients receive the equipment and support they need to move through daily life more safely and comfortably. Whether you are delivering equipment, making wheelchair adjustments, or completing repairs, your work helps ensure each client has the right solution in place and the confidence to use it. This is a hands on role for someone who takes pride in doing the work well and understands the value of getting the details right.

As part of the founding team in Surrey, you will help bring this new location to life through the work you do each day. The early team will play an important role in setting the tone for service, teamwork, and the client experience from the very beginning. This is a chance to help build something important in the community and be part of a team that will shape the future of this branch.

At National Seating & Mobility Canada, our work is personal. We help people get the wheelchairs, seating, and accessibility equipment they need to live with more freedom in their daily lives. At NSM Canada, the work is never just about providing equipment. It is about helping someone move through the day with greater ease and supporting clients and families in a way that feels thoughtful, reliable, and human. With more than 300 team members in 20 locations across the country, we are proud to be a Canadian company with seven decades of serving Canadians in the communities we call home. When you join NSM Canada, you join a team that understands the trust clients place in us and works every day to earn it.

We are looking for a Technician to join our team and support clients with equipment and service that helps them live with greater independence every day.

Scope

We are seeking a high-level Technician who thrives on complexity. In this role, you won’t just follow a manual; you will be expected to think outside the box to resolve unique challenges in diverse environments. You are a profound troubleshooter who takes total ownership of a project from the initial diagnostic to the final client sign-off.

Position Reports To: Branch Manager

Role and Responsibilities/Essential Functions

• Manage complex installations (PWC, MWC, VPLs, stairlifts, ceiling tracks) from the moment you leave the warehouse to the final testing phase, ensuring 100% completion without the need for follow-up visits.
• Diagnose "grey area" mechanical or electrical failures that lack obvious solutions, utilizing creative problem-solving to restore equipment functionality.
• Provide in-store and out-of-store customer service, including assistance with the selection of medical products by customers and liaison with therapist
• Deliver equipment and ensure it is complete and in proper working order and instruct customers on how to adequately use the equipment.
• Pick up equipment from customer residences, ensuring that all components of the equipment being returned are not damaged.
• Inform customers of additional charges if the equipment to be picked up is damaged or requires cleaning.
• Attend appointments at the time reserved, contact the office if appointments are running late, and return to the office to perform in-store duties when appointments are complete.
• Resolve customer difficulties and build customer relations.
• Beyond standard assembly, you will interpret therapist requirements to customize equipment, ensuring the "perfect fit" for complex patient needs
• Repair and adjust equipment or coordinate repairs with in-store
• Assist with cleaning and disinfection of rental and demonstration equipment
• Return equipment to the right location in the warehouse
• Ensure all equipment has a barcode and is identifiable with an NSM label.
• Assist other technicians when asked, including with delivery of equipment to customers and assist with repairs.
• Ensure, in conjunction with other technicians and staff, that the warehouse is maintained in an orderly fashion with all inventory items appropriately cleaned and stored.
• Install grab bars in customers’ homes.
• Develop continual education through product literature and in-house training on new products and services.
• Actively cross-train with the warehouse, sales, and clinical teams to understand the full business lifecycle and provide technical insights that improve overall branch efficiency.
• Gain a deeper understanding of funding agencies.

Other duties as assigned that include inventory or any other task.

Competencies/Skills

• Must have the experience of using hand and power tools
• Detail oriented
• Maintain a high standard or organization
• Creative troubleshooter and problem solver
• Advanced computer skills; email, online research for parts, programming, etc.
• Experience with medical equipment is an asset
• Valid driver's license
• Ability to lift 75 lbs
• Satisfactory proof of vaccination
• Applicants must be eligible to work in Canada

Why Join NSM?

• A rewarding career where you make a real difference in people’s lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.
• Competitive salary - $22- $25 CAD

If you’re passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we’d love to hear from you!