Job Description

REQ14371 Technician (Open)

The Technician shall be responsible for helping to achieve on-going guest satisfaction and team goals through the maintenance/operations and upkeep of all assigned facilities within the property, consistency of power and water supplies, proper and continuous working condition of all facilities of the property

PRIMARY RESPONSIBILITIES:

• Provides service to both guests and our internal customers
• Provides accurate and correct information to guests about hotel and casino policies, services and amenities
• Responds to requests from guests for assistance and information about the local areas (e.g., directions, places to eat, etc.)
• Ensures the proper maintenance of all equipment and facilities within the company by diligently following the preventive maintenance program of the property
• Ensures he fully understands and follows the instructions of designated staff in operating and controlling plant and equipment
• Performs assigned monitoring and repair works on time to ensure guest satisfaction and convenience
• Responds appropriately to guest requests
• Communicate guest requests to immediate superior or to assigned position responsible immediately
• Performs routine inspection and works with preventive maintenance team while waiting for guests’ requests
• Shows flexibility in terms of one’s schedule to ensure the smooth and efficient operation of the hotel as directed by the manager or immediate supervisor
• Abides to company policy on grooming standards
• Be a team player; help out fellow employees when possible
• Performs other reasonable duties assigned by his superior from time to time

QUALIFICATIONS:

Experience

• Preferably 1-2 years of work experience from a 5-star hotel or large commercial building/shopping center in a similar capacity
• Working knowledge on hotel maintenance operations is an advantage.

Education

• Vocational-related course or Degree is preferable but not a requirement.

Skills / Competencies

• Average to good English communication skills.

Other Attributes

• Good customer service orientation
• Team Player