Join Electrolux Professional Group - as
SERVICE TECHNICIAN
ABOUT THE JOB
For our Electrolux Professional Laundry team in Malaysia, we are looking for a Service Technician who would be responsible for conducting technical support activities to ensure Electrolux Professional’s customers after sales services excellence. Also, to provide technical products training to internal Professional, and external to customers and third parties to ensure excellence in product knowledge.
ABOUT YOUR TASKS:
Implement the technical evaluation program to define accreditation standards for technical skills level of ASCs.
Conducts audits and evaluation of technical supports team of dealers and accredited services suppliers to ensure teams meet Professional service capability requirements’
Conduct technical support and products knowledge training for customers, dealers’ team, accredited services suppliers as per training plan and on ad hoc basis
Preparing technical intervention report
Monthly report feedback on products performances and issues from customers, dealers, sales team.
ABOUT YOU
REQUIRED COMPETENCES
• Customer Obsessed - you are focused on delivering value to the customers, both internal and external
• Trustworthy – you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
• Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
• Sustainable – You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.
ABOUT OUR BENEFITS:
- Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment
Electrolux Professional Group - meeting needs beyond tomorrow
Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com
With 20 different brands, Electrolux Professional Group is one of the world’s leading providers of professional food, beverage, and laundry solutions.
With equipment manufactured in 13 plants and showcased across the world in 20 centers of excellence, we reach 110 countries and meet the needs of a wide range of customers, from small cafés and launderettes to restaurant chains and public institutions, with a group sales of SEK 12.5 billion.
We cover the entire value chain with global integrated services from planning through installation, including Connectivity, Customer Care and the Digital Platform, an intuitive, self-service portal for our distributors and partners.
We are setting the pace of our industry with concrete innovation and energy goals, like reducing CO2 emissions by 70% and becoming climate neutral in our industrial operations by 2030.
At Electrolux Professional Group, people are our priority. Our 4,300 employees are driven by a culture built on four guiding principles: be customer obsessed, build trust, be bold, and act sustainably.
Electrolux Professional Group - making your work-life easier, more profitable – and truly sustainable every day.
