Job Description

Type:

• 3-year Contract with two 1-year extensions (totaling 5 years)

Full Time or Part Time:

• Full-Time

Pay Rate:

• $55.46 - $73.94 per hour

Location:

• San Antonio, Texas – Onsite
• Multiple locations within 15 miles of the zip code 78207

Language Requirements:

• Write, read, and speak English

Language Preferences:

• Write, read, and speak Spanish

We are seeking a highly skilled and detail-oriented Technical Writer II to develop, edit, and maintain comprehensive technical documentation within a large, complex organization. This role is responsible for producing clear, accurate, and user-focused documentation that supports operational processes, technology systems, regulatory compliance, safety procedures, and enterprise initiatives.

The Technical Writer II collaborates with subject-matter experts, technical teams, compliance staff, and operational departments to translate complex technical information into accessible materials for internal and external stakeholders. The ideal candidate demonstrates strong writing expertise, analytical thinking, document control proficiency, and the ability to manage multiple documentation projects in a structured and deadline-driven environment. Perform other duties as assigned.

Experience Requirements

• Minimum of 4–6 years of progressive experience in technical writing, documentation management, or related communications roles
• Demonstrated experience developing standard operating procedures (SOPs), user guides, manuals, process documentation, and technical reports
• Experience translating complex technical, operational, or regulatory information into clear and concise documentation
• Strong knowledge of document lifecycle management, version control, and quality assurance practices
• Experience collaborating with IT, engineering, operations, compliance, or project management teams
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and document management systems
• Experience creating process maps, workflow diagrams, and visual documentation aids
• Ability to review and edit documentation for clarity, consistency, compliance, and accuracy
• Experience supporting regulatory, audit, or compliance documentation requirements
• Strong attention to detail and ability to manage multiple concurrent documentation projects
• Excellent written and verbal communication skills

Experience Preferences

• Experience within a public-sector, governmental, transportation, or highly regulated environment
• Familiarity with transit operations, safety protocols, infrastructure projects, or enterprise IT systems
• Experience supporting system implementations or large-scale organizational initiatives
• Experience using content management systems (CMS) or collaboration platforms (e.g., SharePoint, Teams)
• Certification in technical writing or professional communication (preferred)
• Experience incorporating accessibility standards and plain language best practices

Physical Requirements

• Ability to work at a computer for extended periods
• Ability to review detailed technical documentation for sustained periods
• Minimal physical exertion

Education Requirements

• Bachelor’s degree in Technical Communication, English, Communications, Journalism, Information Systems, or a related field
• Strong analytical, organizational, and communication skills

Education Preferences

• Advanced certification in Technical Writing or Professional Communication
• Master’s degree in Technical Communication, Information Design, or related field
• Continuing education in regulatory compliance documentation, process improvement, or content strategy
• Specialized training in documentation standards, accessibility compliance, or enterprise systems

Training Schedule:

• TBD

Schedule:

• Monday through Friday; 8:00 a.m. to 5:00 p.m. (CST).

Dress Code:

• TBD

Benefits:

• TBD

Additional Information:

Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.