The technical writer is a primary communicator between the engineering team and the customer, translating highly technical information into easily understandable technical documentation that can be followed by both new customers and trained support personnel. They are responsible for interfacing directly with the engineering teams to gather necessary information for the creation and updating of customer- and support-facing documentation, such as release notes, user guides and service guides, collating the assets into easily understood directions and reference material. As product branding evolves, they will often be asked to update existing publications with new collateral, helping to maintain the relevance and freshness of one of the main interfaces between Spectralogic and its customers.
ESSENTIAL FUNCTIONS
The essential functions of the role are listed below. Other duties may be assigned as necessary.
•During new product introductions (NPI), works with the engineering team to gather necessary information and collateral (i.e. screenshots, product photos, etc.) to create high-quality technical publications that are clear, simple to follow and easy to understand by the intended customers, while adhering to established Spectra style guides and branding requirements.
•When products are revised (i.e. new software releases), gather information and collateral related to the new changes, incorporating revisions into the relevant existing publications to ensure they accurately reflect and relay the new additions.
•Work with the marketing group to plan the incorporation of new branding requirements corresponding with planned technical revisions or new product introductions. Provide feedback on the effort and timelines necessary to implement these branding changes.
•Provide guidance to product managers during the planning phases to account for the effort and timelines necessary to revise or create relevant publications.
•Conduct reviews of revisions and new publications with the technical team, soliciting feedback and error corrections in order to ensure high-quality documents for product release.
•Once revisions or new documents are reviewed, guide the publications through the Spectra Logic engineering change (EC) release process. This responsibility may require separate ECs for publications, or collaborating with the technical team to include release on existing, larger ECs.
ADDITIONAL RESPONSIBILITIES
Responsibilities listed below are expected. This list is representative and not all-inclusive. Other duties may be assigned.
•Work with their team lead to decide on workload divisions and how deliverables for different releases impact each other, providing this feedback to the relevant product managers during product planning.
•Evaluate and implement new tools for the generation of content and collateral, as newer technologies become available (i.e. the inclusion of digital documentation in shipped products).
•In the case of printed documents, partner with the purchasing department to determine printing times and plan document releases accordingly to meet product introduction deadlines.
•Report errors, defects or inconsistencies in product user interfaces or touch points via the relevant defect reporting tools (i.e Jira). Track the progress of issue resolution so new collateral or changes can be incorporated into the relevant publication when appropriate.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Could be an entry level position, but absolutely requires an excellent and demonstrable command of English language and grammar.
•Previous examples of technical writing are preferred to demonstrate the ability to craft a publication with common tools, such as MS Word, Madcap Flare, Adobe Acrobat, and Photoshop.
•While a technical writer may work remotely, they need to be able to forge relationships with the engineering and other extended teams, including finding trusted reviewers and subject matter experts.
•Must be an active member of the product release teams to ensure publications are not treated as an afterthought, requiring the ability to ask questions, search out disconnects between specifications and delivered products, and point out inconsistencies or errors in the user interfaces they are tasked with documenting.
EDUCATION / CERTIFICATION
The following are minimum requirements below which candidates will not be considered.
•Associates, BS or BA for entry, but may consider a non-degreed candidate with sufficient years of experience and a technical writing portfolio that demonstrates quality and competence.
Candidates must reside within commuting distance of our Boulder, CO office. Relocation assistance is not available. Only local candidates will be considered
Compensation: $65-80K/year. While this salary range is a good faith and reasonable estimate, a candidate’s actual salary will be competitive based on a variety of factors including the candidate’s knowledge, skills, and experience.
WHY SPECTRA?
Located in the foothills of the Rocky Mountains in Boulder, Colorado, Spectra is an entrepreneurial, private company with more than 40 years of proven success preserving, protecting and defending the world’s data. Spectra offers a challenging, flexible and creative work environment. Our culture is one that drives personal opportunity and advancement and rewards high performance while maintaining a high-quality work-life balance. We offer a casual, hybrid work environment with ample opportunity to learn and grow within the company Work out on your own or with our trainer at one of the on-campus gyms; grab lunch or snacks onsite or challenge the CEO to a game of pinball; and grow your career with peers who are second to none.
SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYER
Spectra is committed to recruiting and retaining a diverse and inclusive workforce. We are proud to be an Equal Opportunity Employer, and we never discriminate against applicants or employees on the basis of age, color, disability, gender, gender identity, gender expression, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other characteristics protected by applicable law
Spectra Logic is a leader in data management and data storage solutions, providing innovative products that help businesses manage, preserve, protect, and defend their data. Our offerings include tape storage, file and object storage, and comprehensive data management software. We are committed to delivering high-quality, reliable, and scalable solutions to help organizations efficiently manage, migrate, and store long-term data with features that make it ransomware resilient.
To learn more, visit www.SpectraLogic.com.
Why Spectra?
At Spectra, you’ll thrive in a challenging, flexible, and inspiring work environment that values creativity and growth. Join a people-first culture where high performance is rewarded, career advancement is encouraged, and work-life balance is more than just a promise.
