Job Description
For Earth For Life
About Kubota
Kubota builds equipment that supports the work and livelihoods of people across North America — from compact tractors to construction equipment and turf care solutions. Our Product Support organization ensures dealers have the accurate, timely information they need to resolve customer issues quickly and effectively.
The Product Support Technical Writer is responsible for developing, maintaining, and improving the reference materials used across Kubota’s Product Support organization. This role ensures that all dealer facing information—covering parts, service, warranty, and technical inquiries—is accurate, accessible, and aligned with current systems and processes. The Technical Writer works closely with cross functional teams to create, validate, and continuously improve procedures, knowledge articles, and resources within Salesforce/K Service to enhance dealer efficiency and issue resolution consistency.
What You’ll Do
• Maintain and update Product Support reference materials, knowledge articles, and documentation within Salesforce/K Service.
• Ensure new model launches, product updates, supersessions, and policy changes are accurately reflected in dealer facing resources.
• Create, revise, and publish support content such as Quick Reference Guides, workflows, and process documentation.
• Collaborate with Parts, Warranty, Technical Support, and other internal teams to validate information before publication.
• Monitor dealer inquiries and case trends to identify recurring issues and recommend improvements.
• Develop and refine internal procedures to improve consistency, efficiency, and the overall dealer support experience.
• Communicate errors, inconsistencies, or missing information to appropriate teams and ensure timely corrections.
• Support the creation and distribution of updates, notifications, and release notes related to Product Support information.
• Maintain a structured, searchable knowledge base that enhances dealer self service and reduces case resolution time.
• Perform additional duties as assigned by management.
What We’re Looking For
• High School Diploma/GED with at least 5 years of relevant experience.
• Bachelor’s degree with 1–3 years of writing or content development experience preferred.
• Strong written and verbal communication skills with the ability to convey information clearly and concisely.
• Familiarity with CRM or knowledge management systems preferred.
• Willingness to travel up to 10%.
Physical Requirements
• Sufficient mobility and physical reflexes to function effectively in a general office environment and perform the duties outlined above.
Disclaimer
The information provided in this job description outlines the general nature and level of work performed within this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Management reserves the right to modify responsibilities or designate additional essential functions as needed.
Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
