As a Technical Writer at Gainwell, you will be responsible for creating, updating, and maintaining technical documentation, including manuals, system guides, online help systems, and developer guides. You will have a strong understanding of technical subjects, excellent writing skills, and the ability to convey complex information clearly and concisely. This role is strictly involved in documenting the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to documentation of the product and does not include handling or processing of sensitive health information.
Domain Expertise & Essential Job Functions
Develop and Maintain Documentation:
• Create, edit, and manage guides, technical manuals, release notes, online help, and other documentation for healthcare products.
• Ensure all documentation is clear and concise.
• Update documentation to reflect new features, enhancements, and changes in the products.
Collaborate with Cross-Functional Teams:
• Work closely with product managers, developers, and quality assurance teams to gather information and understand documentation requirements.
• Participate in product development meetings to stay informed about new features and updates.
Utilize MadCap Flare:
• Leverage MadCap Flare to create and manage documentation projects.
• Ensure consistent use of styles, templates, and formatting across all documentation.
Version Control and Management:
• Implement and manage version control processes for documentation.
• Track changes and maintain documentation history for reference and audit purposes.
Quality Assurance:
• Review and edit documentation for accuracy, completeness, and compliance with company standards.
• Conduct usability testing to ensure documentation meets the needs.
Continuous Improvement:
• Stay updated with industry trends and best practices in technical writing and healthcare.
• Propose and implement improvements to documentation processes and tools.
Basic Qualifications
• Bachelor's degree in management, computer science, information systems, or related field preferred
• An ability to work independently across multiple projects, and to meet deadlines.
• An ability to rapidly grasp and apply complex business and technical concepts.
• Entrepreneurial in your approach and able to work with minimal supervision.
• Must have a sound understanding of the software development and software test lifecycle.
• Must have a sound understanding of the Agile methodology.
• Ability to communicate easily with a diverse group of people.
Other Qualifications
• Good in technical design skills
• Good communication skills to communicate with customers, support personnel, and management.
• Good analytical and problem-solving skills
• Good organization skills to balance and prioritize work.
• Ability to handle multiple tasks simultaneously and switch between tasks quickly.
• Ability to work independently and as part of a team.
• Fast-paced, challenging and rewarding work environment.
• Work life balance.
• Remote working.
• Shift Timings – 2.00 PM to 11.00 PM IST
For 50 years, our nation’s federal Medicaid program has worked to improve the health, safety and well-being of America’s most vulnerable populations: low-income families, women and children, seniors, and those with disabilities. With positive health and cost outcomes that pierce inequities and impact economies, the success of these programs is inextricably tied to the prosperity of communities, individual states and the nation as a whole. We think that demands respect and, more importantly, is deserving of a lifetime commitment from innovators who can help those who operate within and around health and human services evolve — in any market at any stage. At Gainwell Technologies, that’s our sole focus.
Built across more than five decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet agencies, health plans and MCOs where they are on their modernization journeys and propel them into the future of public health. Our commitment to innovation, deep experience and ability to leverage insights from customers across 50 states has allowed us to expand on next-generation, cloud-enabled technologies.
Today, Gainwell offers one of the most comprehensive suites of scalable services and solutions on the market — all proven to deliver cost savings, better patient outcomes and an improved provider experience. Equally important to our expanding technologies and results: We bring ideas that bring policies to life.
