Job Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Create and develop documentation as per the projects or initiatives requirements.
• Incorporate all information into required IT infrastructure, process, and service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
• Deliver technical writing status reports.
• Escalate issue and log risks where help is required from management.
• Participate in IT, process, and service design meetings with relevant SMEs (Subject Matter Experts).
• Gather all relevant IT, process, service, and support information from relevant SMEs and PMs.
• Review and edit technical writing by other team members to maintain clarity, consistency, and quality.

Requirements

• Relevant experience as a Technical Writer, familiar with the documentation lifecycle and corresponding quality assurance reviews
• To be handy in technical communication, which includes but is not limited to technical writing, instructional design, technical editing, copyediting or proofreading, quality assurance, and user experience design
• Experience with gathering feedback and measuring success in documentation efforts (i.e. usage analytics, real-time critical feedback, gathering business feedback, et al)
• Problem solving skills; a self-starter who takes initiative
• Strong communication and collaboration skills
• Multi-tasking and handling changes in requirements or schedule
• Fluent English (spoken & written)
• Candidates must declare Criminal record extract not older than three months

Benefits

• Broad range of tasks and responsibilities

• Friendly and international working environment

• Professional development opportunities

• Referral program (“Fishing for Friends”)

• Company-sponsored events

Is IT in your DNA?