Job Description

Technical Writer (Document Management)

Key responsibilities

• Effectively manage a broad range of documentation projects for different teams across the organisation
• Undertake document control related activities and ensure all documentation is processed in accordance with document control procedures in a timely manner
• Manage logging, distribution, filing and archiving of controlled documents
• Maintain registers including document and records registers
• Produce documentation and create templates that support the operations of our information security management systems including policies, procedures, and work instructions
• Work collaboratively with developers, engineers, product managers, and other subject matter experts to create content for internal stakeholders and our customers
• Review and update documentation to ensure compliance with applicable standards and contract requirements
• Research, evaluate, and recommend new documentation tools and methods in support of documentation development and improvement efforts
• Conduct regular audits to ensure processing is completed consistently and in accordance with procedures

Core competencies, skills and experience

• Excellent communicator with a background in network or software engineering who can write, publish and maintain accurate, high-quality content and documentation for internal stakeholders and our customers
• Experience in writing internal policy and procedure documentation
• Ability to interpret highly technical information and present it in concise language that can be understood by technical and non-technical audiences alike
• Strong attention to detail
• Demonstrated experience in document management systems, related methodologies, strategies and systems
• Highly developed organisational skills: the ability to manage and prioritise multiple documentation projects across different teams, products and services
• Strong collaboration and communication skills, both written and verbal; this includes the ability to multi-task and work independently while thriving in a geographically distributed team environment
• Sound conceptual, planning, analytical and problem-solving skills
• Self-motivated and enthusiastic
• Bachelor’s degree in IT, Computer Science, or an arts and language field, or an equivalent combination of education and experience