Job Description

Job Location: VA, Sterling - Corporate Office - Sterling, VA 20166
Position Type: Full-TimeEducation
Level: Bachelor's Degree
Travel Percentage: None
Job Shift: Day
Job Category: CorporateCenturion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide.
We are currently seeking a full- time Technical Writer to join our Corporate IT team located in Sterling, VA.
The Technical Writer is a cross functional role working with engineering, operations, product, and support teams on multiple concurrent projects to create and maintain clear, accurate documentation for internal users, customers, and partners in a modern Microsoft/Azure environment. This role will collaborate with subject matter experts and translate complex technical concepts into concise content for varied audiences.
- Research, outline, write, and edit technical content (how to guides, standard operating procedures (SOPs), administration runbooks, FAQs, and release notes) for internal and external audiences.
- Gather information from engineers, analysts, and product owners to develop and organize procedure manuals, technical specifications, and process documentation.
- Maintain and improve documentation sets in tools such as Microsoft 365, SharePoint, wikis, and Markdown-based repositories, ensuring version control and traceability.
- Standardize documentation using templates, information architecture, and style guides aligned with organizational and regulatory requirements (e.g., healthcare or public sector standards).
- Update and refactor existing content to improve clarity, consistency, discoverability, and usability, retiring or consolidating outdated artifacts.
- Partner with UX, training, and support teams to produce UI text, quick-start guides, and job aids that reduce support burden and enable self-service.
- Incorporate visuals (screenshots, diagrams, flowcharts) that accurately represent workflows, integrations, and technical architectures.
- Collect feedback from users, monitor documentation usage, and make iterative improvements based on analytics and stakeholder input.
- Other duties as assigned.

Qualifications
- Bachelor’s degree in Technical Communication, English, Communications, Computer Science, Information Systems, or a related field; or equivalent practical experience.
- Minimum of 2 years of experience as a technical writer or similar role (e.g., documentation specialist, knowledge manager) producing software, IT, or process documentation.
- Demonstrated ability to quickly learn complex systems and translate them into clear, concise documentation for technical and non technical audiences.
- Excellent written communication, editing, and information organization skills, with strong attention to detail and consistency.
- Experience working directly with engineers, admins, or product teams in an IT, SaaS, or enterprise environment (e.g., cloud, security, or healthcare IT).
- Comfort using Microsoft 365 (Word, PowerPoint, Excel), SharePoint, and collaboration tools (Teams, Confluence, Git-based repositories) for authoring and review workflows.
- Experience documenting Microsoft 365, Azure, or other cloud platforms, including admin processes, configuration patterns, and governance standard is preferred.
- Familiarity with healthcare, public sector, or regulated environments, including basic understanding of compliance and privacy considerations in documentation is preferred.
- Exposure to scripting or markup (Markdown, YAML, JSON, or basic PowerShell) sufficient to read examples and describe workflows accurately is preferred.
- Experience with diagramming tools (Visio, Draw.io) and ticket/knowledge platforms (ServiceNow, Jira, or similar) is preferred.
- Portfolio of writing samples (e.g., procedures, user guides, knowledge base articles) demonstrating clarity, structure, and audience awareness is preferred.
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- We offer excellent compensation and comprehensive benefits for our full-time team members including:
- Health, dental, vision, disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...