Job Description

Job Title: Technical Writer Salary Package: PHP 52,000–73,000 Work Set-up: Hybrid, onsite reporting as needed at the nearest Shearwater Health Philippines site in any of the following locations: Cebu, Manila, Pampanga, or Davao Account Type: Non-Voice Work Schedule: Flexible shifting schedule, including weekends, night shifts, and holidays as business needs require Job Overview Level Up Talent Solutions is looking for a Technical Writer to create clear, accurate, and accessible documentation for IT products and systems. This role is responsible for translating complex technical information into user guides, API documentation, knowledge base articles, and other supporting materials, working closely with technical and product teams. The ideal candidate has 3–5 years of IT technical writing experience and knowledge of API documentation tools and technical writing software. Experience in U.S. healthcare, SaaS, or cloud-based products is an advantage. Responsibilities Create and maintain user guides, technical manuals, API documentation, release notes, and knowledge base articles. Collaborate with developers, product teams, and subject matter experts to gather requirements and validate technical information. Translate complex concepts into clear, structured content appropriate for technical and nontechnical audiences. Review and update documentation to reflect product changes, maintain consistency, and improve usability. Organize documentation using technical writing tools and knowledge management systems to support easy access and version control. Qualifications Bachelor’s degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field. 3–5 years of IT technical writing experience , with knowledge of API documentation tools and software used to create and maintain technical content. Strong writing, editing, research, and organizational skills, with the ability to explain complex technical concepts clearly. Willingness to work in a hybrid arrangement and accommodate shifting schedules, including weekends, night shifts, and holidays as required. Nice to Have Experience in the U.S. healthcare industry and documenting SaaS or cloud-based products. Familiarity with Agile/Scrum methodologies, UX writing principles, and knowledge management systems. Certified Professional Technical Communicator (CPTC) or ICAgile Certified Professional (ICP) certification. Requirements Required: • Bachelor's degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field. • 3-5 years experience in IT Technical Writing. • Knowledge of API documentation tools. • Knowledgable of IT software being used for technical writing. Desired: • Experience in US healthcare industry. • Experience documenting SaaS or cloud-based products. • Familiarity with Agile/Scrum methodologies. • Understanding of UX writing principles. • Experience with knowledge management systems.