Job Description

Job Summary

As members of NetApp's Information Engineering organization, we transform product knowledge into trusted enterprise assets that power customer experiences, AI assistants, search systems, support workflows, and future agentic experiences. We combine exceptional technical communication, information architecture, content operations, and AI-ready knowledge design to ensure our content is accurate, discoverable, reusable, and scalable for both human and machine consumers.

Job Requirements

• 8+ years of experience in technical writing, content strategy, knowledge management, or a related discipline.
• Demonstrated success leading complex content, knowledge, or information architecture initiatives.
• Experience developing standards, improving content quality, and driving consistency across products or programs.
• Demonstrated ability to lead cross-functional initiatives and influence technical stakeholders.
• Exceptional technical writing, editing, and information design skills.
• Strong project management skills with the ability to lead complex, cross-functional documentation efforts.
• Expertise in technical publishing, content lifecycle management, and documentation best practices.
• Experience with structured authoring, content strategy, information architecture, taxonomy, and metadata.
• Proficiency with modern documentation toolchains, including Docs-as-Code, GitHub, Markdown/AsciiDoc, and content management systems.
• Experience creating content that is optimized for search, reuse, and AI consumption.
• Strong communication, leadership, and stakeholder management skills.
• Ability to influence strategy and drive improvements across content, tooling, and processes.

What you’ll do

• Create and maintain high-quality technical documentation for complex products and solutions.
• Lead documentation initiatives from planning through publication, managing priorities, schedules, stakeholders, and deliverables.
• Partner with product teams to develop accurate, customer-focused content.
• Drive content quality, consistency, governance, and standards across documentation portfolios.
• Design and manage structured, reusable, AI-ready content that improves discoverability, search, and knowledge reuse.
• Optimize content for both human users and AI-powered experiences, including search, retrieval, and agentic workflows.
• Identify opportunities to improve content operations, publishing processes, and knowledge architecture.

Preferred experience:

• AI-enabled content workflows and evaluation practices.
• Lightweight markup languages like AsciiDoc or Markdown and GitHub or other source control systems
• Cloud, storage, networking, or software technologies.

Education

Degree in English, Technical Writing, Computer Science, Information Science, or a related field.

Compensation

The target salary range for this position is 129,200 - 167,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.