Job Description

Manifest Solutions is currently seeking a Technical Writer for a position in Corpus Christi, TX.

• Review existing PMO and program documentation, templates, standards, process maps, reports, training materials, and repositories.
• Inventory existing content and identify missing, outdated, duplicative, inconsistent, or uncontrolled documents.
• Confirm priority audiences, document types, approval authorities, source materials, review cycles, and publishing requirements.
• Develop a content roadmap, document register, style guide, terminology list, and production schedule aligned with PMO priorities.
• Document end-to-end program and PMO processes using approved process maps, decisions, business requirements, and subject matter expert input.
• Develop clear process narratives that define purpose, scope, triggers, inputs, outputs, roles, responsibilities, handoffs, controls, systems, records, measures, exceptions, and escalation paths.
• Create and maintain standard operating procedures, work instructions, playbooks, desk guides, checklists, decision guides, and job aids.
• Ensure process documentation aligns with approved PMO governance, lifecycle stages, control gates, reporting requirements, and change-control expectations.
• Identify unclear, conflicting, or incomplete content and route questions to the responsible process owner for resolution.
• Develop and maintain PMO standards and guidance for program and project governance, planning, scope, schedule, cost, risk, issue, change, stakeholder, reporting, and document management processes as assigned.
• Create standardized templates and instructions for charters, plans, schedules, status reports, risk and issue registers, change requests, decision logs, meeting records, lessons learned, and other approved PMO artifacts.
• Document governance forums, decision rights, approval requirements, roles and responsibilities, reporting cadences, escalation thresholds, and control gates.
• Maintain consistency across related policies, standards, procedures, templates, process maps, and supporting materials.
• Plan and facilitate structured interviews, working sessions, and document reviews with process owners and subject matter experts.
• Translate complex operational, technical, financial, scheduling, and governance concepts into clear language appropriate for the intended audience.
• Capture decisions, open questions, assumptions, ownership, and required follow-up during content-development sessions.
• Manage draft, review, comment-resolution, approval, and publication cycles while maintaining document traceability.
• Establish or refine document naming, numbering, metadata, ownership, versioning, approval, effective-date, review-date, revision-history, and archival conventions.
• Maintain a controlled document register showing status, owner, approver, version, location, dependencies, and scheduled review date.
• Organize approved content in the designated Microsoft 365 repository using a logical information architecture and searchable metadata.
• Develop content-maintenance instructions so process owners can update controlled documents after the engagement.
• Coordinate with records, security, legal, compliance, or technology stakeholders when specialized review is required.
• Convert approved process maps and source information into reader-friendly procedures, diagrams, tables, checklists, and quick-reference materials.
• Develop presentation, facilitator, participant, and reference materials that support rollout of approved program and PMO processes.
• Create onboarding and role-based documentation packages for Program Managers, Project Managers, process owners, and PMO personnel.
• Apply accessibility, readability, plain-language, and document usability practices appropriate to the approved delivery format.
• Collect user feedback and document recurring questions, content defects, usability issues, and documentation gaps.
• Recommend improvements to templates, documentation workflows, review cycles, publishing practices, and knowledge organization.
• Transfer source files, document registers, style guidance, repository structure, open items, and maintenance responsibilities to designated PMO personnel at engagement close.

Required Qualifications

• Demonstrated experience as a Technical Writer developing procedures, standards, playbooks, work instructions, job aids, templates, and governance documentation for complex organizations.
• Experience documenting program management, project management, PMO, project controls, operational, engineering, construction, finance, or other cross-functional business processes.
• Demonstrated ability to interview subject matter experts, facilitate content-development sessions, reconcile comments, and convert complex information into clear and usable documentation.
• Strong command of document structure, plain language, editing, grammar, consistency, information design, version control, and document quality assurance.
• Experience establishing document taxonomies, naming conventions, metadata, approval workflows, revision histories, controlled document registers, and repository structures.
• Advanced proficiency with Microsoft Word, PowerPoint, Excel, Teams, SharePoint, and related Microsoft 365 collaboration and publishing tools.
• Ability to interpret and incorporate process maps, RACI charts, workflows, tables, diagrams, and technical source materials into controlled documents.
• Experience within a PMO, utility, capital construction, infrastructure, engineering, or regulated environment preferred.
• Professional technical writing, communications, project management, process improvement, or knowledge-management certification preferred.