Foundation Software

Technical Writer

Foundation Software  •  Strongsville, OH (Onsite)  •  9 hours ago
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Job Description

Position Summary

As a Technical Writer, you will create and maintain user documentation, including on-line help, user guides, tutorials, release notes, and in-person training materials. You will work closely with Project Managers, Programmer Analysts, and Quality Assurance to ensure that the documentation is accurate.

What is great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!

Essential Functions & Responsibilities

  • Translate technical information into user-friendly and grammatically correct content.
  • Prepare /maintain software documentation for users for all formats, including on-line help.
  • Prepare /maintain support documentation and training materials.
  • Create and send email communications to clients, announcing software updates, maintenance windows, and required actions.
  • Report quality issues discovered during creation of documentation to Quality Assurance Analysts.
  • Perform all duties in a professional, responsive, and collaborative manner with coworkers and supervisors.
  • Maintain literacy and up-to-date research on all programs and modifications.
  • Project a positive, cooperative image as a representative of the company aiding associates, clients and other third parties whenever possible.
  • All other duties as assigned.

Required Skills and Experience

  • Bachelor of Arts/Science in Technical Communication, English, or similar degree
  • Excellent written and verbal communication skills
  • Highly organized and creative with strong attention to detail
  • Able to work in a fast-paced, deadline-oriented environment.
  • Thrive on the responsibility of managing writing projects from start to finish.
  • Working knowledge of Adobe FrameMaker, RoboHelp and/or MadCap Flare preferred, but not required.

Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental. Now offering discounts on pet, home, and auto insurance through Liberty Mutual!

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Let us start your future at Foundation!

Foundation Software is an Equal Opportunity Employer.

Foundation Software

About Foundation Software

Since 1985, Foundation Software has been helping contractors run the business side of construction with software and services built for the entire project lifecycle.

Our flagship construction accounting program, FOUNDATION, specifically blends job costing, payroll and project management with daily field operations, giving you real-time data and accurate financial reporting at the individual job level.

For contractors looking to streamline how money moves through their business, our expense & pay platform, FOUNDATION Pay, provides tools to track spending and simplify customer payments.

The rest of our integrated product suite, which consists of Payroll4Construction, WorkMax®, McCormick, The EDGE® and HQSuite, includes everything from payroll and time tracking to takeoff & estimating, HR, project management and safety.

Together they handle the complex, construction-specific workflows that generic software simply can't.

Beyond providing the most efficient software in the industry, Foundation also delivers exceptional user experiences.

Behind every Foundation product is an in-house team of US-based specialists who know construction, know the software and are dedicated to your success from implementation through ongoing support.

Over four decades in construction have given Foundation Software a depth of industry knowledge that only comes with time. That understanding of how contractors work is built into every product we make.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Strongsville, OH
Year Founded
1985
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