Job Description

Technical Writer

Location: Birmingham, AL

Client: Southern Company
Experience Level: 1-3 Years

Contract - 3 Years

The Communication and Documentation Specialist plays a multifunctional role within the Southern Company Power Delivery Data Analytics team. This position focuses on internal communications and technical documentation, supporting software applications and analytics dashboards used across the organization.

The ideal candidate is detail-oriented, an excellent communicator, and skilled at translating complex technical concepts into clear, user-friendly documentation for audiences ranging from frontline users to executive leadership.

Key Responsibilities

Technical Documentation

• Compose and review technical documentation and user guides for internal software applications and analytics dashboards.
• Maintain and update knowledge base articles ahead of release cycles.
• Translate complex technical concepts into clear, concise one-pagers for executive leadership.

Internal Communications

• Draft effective emails, newsletters, and announcements regarding technical updates and project changes.
• Develop compelling PowerPoint presentations showcasing new applications, features, and benefits.
• Support video content creation for internal communications initiatives.

Content Development & Optimization

• Research and synthesize user feedback to improve documentation and content performance.
• Support SharePoint site maintenance and content accuracy.
• Ensure consistency and clarity across communication materials.

Required Qualifications

• 1–3 years of experience in technical writing (preferably end-user product documentation).
• 1–3 years of experience creating engaging written communication.
• Strong understanding of grammar and language standards (APA / MLA).
• Familiarity with data analytics concepts, Power BI, and application development.
• Excellent organizational, time management, and problem-solving skills.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite, especially:
  • PowerPoint
  • SharePoint

Preferred Qualifications

• Bachelor’s degree in Technical Communications, Computer Science, Journalism, or related field.
• Familiarity with UX/UI principles.
• Experience with video editing tools such as:
  • Camtasia
  • Adobe Premiere Pro
  • After Effects

Work Environment

• Hybrid schedule: 4 days in office, 1 day remote.
• Fast-paced, cross-functional environment supporting enterprise analytics initiatives.