Job Description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Join Pitney Bowes as a Technical Writer

Years of Experience required - 4 to 6 years

Job Location - Pune

Impact

We are looking for an experienced technical writer to join our team and help take our [customer/client] focused services to new heights. As an ideal candidate, you must have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you must have a natural desire to help people understand things that are hard to understand. As Technical Writer, you will be responsible for both product and core technical documentations, playing role of both Individual Contributor (IC) as well as team player. You will have to collaborate with cross-functional teams and leaders that consists of multiple Product teams (BAs/POs), Distinguished Engineers, and QAs, in an Agile setting. You will be responsible for searching/researching the content (if not provided), drafting, proof-reading/reviewing, publishing, and maintaining the content. The role requires you to have hands-on technical experience and a can-do approach towards different technical and authoring tools and continuous improvement. If this type of position motivates you, tell us why you are the right person for this challenging role!

The Job

• Develop comprehensive documentation that meets organizational standards

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly / business-friendly content that meets the needs of the target audiences, turning insights language that sets our users up for success

• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

• Develop and maintain detailed databases of appropriate reference materials, including research, design specifications, API specification.

Qualifications & Skills required

This role requires a talented self-directed individual with a strong work ethic and the following skills:

Must have

• Bachelor’s degree in relevant technical field.

• 3-5 years’ industry experience as an effective technical writer.

• Proven ability to quickly learn and understand complex topics.

• Previous experience writing documentation and procedural materials for multiple audiences.

• Superior written and verbal communication skills, with a keen eye for detail.

• Experience working in engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

• Technical knowledge to understand Database. Basic understanding of DB tools like SQL.

• Technical knowledge to understand basics of Architectural documentation, fundamentals of AWS which will help in Cloud documentation.

• Good knowledge and experience in Authoring and Designing Tools.

• Technical knowledge in API documentation is plus.

Preferred Qualifications

• Proven ability to manage multiple projects simultaneously, with an eye for prioritization.

• Firm understanding of the systems development life cycle (SDLC).

• Previous software development experience.

• Experience of developing visually appealing PowerPoint presentation.

• Experience using XML tools to create documentation.

• Other knowledge like in Information Security/Cybersecurity, and/or related knowledge as per current market will be plus for preferred candidate.

The Team

Pitney Bowes, a global technology company, provides shipping & mailing solutions, data management software, and location intelligence offerings, powering billions of physical and digital transactions in the connected and borderless world of commerce.

Helping clients achieve their greatest commerce potential are Pitney Bowes' 16,000+ passionate employees around the world, our relentless pursuit of innovation with over 2,300 active patents, and our focus on clients, who are at the center of all that we do - from small businesses to 90% of the Fortune 500.

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.