Technical Writer-CSC Software Training Team
Monday to Friday 8:00 am to 5:00 pm
Remote-Americas
CSC provides technology-based tax, business licensing, and compliance solutions to clients across the United States, making us a trusted partner to many of the most nationally recognized businesses. Since our start more than 25 years ago, we have sustained steady growth and are recognized as an industry leader.
We are looking for a Technical Writer for our established team; this role can be based in any CSC office or remote.
What you will be doing:
As the Technical Writer, you will work with our team of Technical Software Trainers to write new content and confirm integrity of training materials in the product training repository. You will also create customer communications that deliver content through a wide range of target audiences.
The Technical Writer works closely with subject matter experts (SMEs) to create, edit, update, and manage a variety of curriculum documentation and video assets for multiple software products. This role owns the end-to-end lifecycle of a growing library of training guides, eLearning courses, certification documents, knowledge exams, and training videos. All content must adhere to CSC-approved branding and formatting standards and is reviewed and approved by relevant SMEs prior to publishing.
This position requires approximately 10–15 hours of cross-functional communication weekly across US time zones. The ideal candidate has a strong command of professional American English and the interpersonal skills to work effectively with diverse teams, translating casual SME input into polished, brand-consistent content.
Create, edit, update, and manage training guides, eLearning courses (Rise), knowledge exams (Storyline), training videos, certification documents, and case studies for Licensing and Tax software products
Own the end-to-end lifecycle of 90+ training assets, including guides, courses, and videos, with library expansion as a key priority
Gather complex technical data and translate it into accurate, easy-to-understand content for a wide range of target audiences
Edit, clarify, and proofread documents written by peers and subject matter experts in a timely manner
Capture and update screenshots, GIFs, and short videos using SnagIt, Camtasia, or Adobe Premiere; apply effects such as zoom and highlight as needed
SCORM-export courses and exams; publish, test, and release content through the Thought Industries LMS
Create Help Hero in-app tours, feature release notifications, and alerts for AppealTrack and License Pro products
Edit conference-related videos and documents, including captioning, audio quality review, and copyediting of PowerPoints
Collaborate with SMEs, product managers, trainers, and instructional designers across US time zones to gather source material and ensure accuracy
Analyze design specifications and requirements with project managers, sales teams, and other appropriate stakeholders
Participate across multiple platforms—including SharePoint, Box, NetSuite, and issue trackers—to ensure all documentation needs are met
Communicate issues or risks to project leads proactively
Provide peers with assistance and foster a team environment where ideas to improve efficiency, process, and morale are welcomed
Perform effectively as a collaborative team member while also working independently with minimal supervision
Understand and anticipate customer business needs; proactively search for opportunities to exceed customer expectations
Build and maintain strong customer and stakeholder relationships through clear, professional communication
Adapt to change in projects and the organization with a positive and solutions-oriented mindset
Seek opportunities to fulfill goals in your career development plan, such as training or stretch project tasks
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CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across a range of fund strategies, transactions involving capital markets participants in both public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions. We are the trusted partner of choice for more than 90% of the Fortune 500®, more than 90% of the 100 Best Global Brands®, and more than 70% of the PEI 300. Founded in 1899 and headquartered in Wilmington, Delaware, USA, CSC prides itself on being privately held and professionally managed for more than 120 years. CSC has office locations and capabilities in more than 140 jurisdictions across Europe, the Americas, Asia Pacific, and the Middle East. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. We are the business behind business®.
