Job Description

Do you love solving complex problems?

Would you enjoy making a difference to our customers' experience?

Join our Technical Writing team

Our team is responsible for creating content that assists both users and developers working with Akamai products. Writers specialize in UI text, in-product user assistance, product documentation, and API/Developer materials.

Help us deliver best-in-class documentation

As a Technical Writer, you'll join an already-established writing team focused on creating customer-facing content. You'll collaborate with a cross-functional team, including Engineering, Product Management. Technical Support, Developer Advocacy, and Quality Assurance to develop high-quality content to enhance our customer experience. You'll create both reference and task-based content that enables and supports Akamai's customers.

As a Technical Writer, you will be responsible for:

• Working closely with product managers and engineers to plan user-assistance projects, anticipate documentation needs, solve problems
• Driving documentation projects through the complete development cycle, with the help and guidance
• Taking care of scope deliverables, set schedules, talk to subject matter experts, write, edit, and produce
• Learning and mastering new documentation tools, methods, and delivery mechanisms as the work requires
• Creating and maintaining all types of technical documentation and application content aimed at Akamai customers
• Creating UI text and in-app guidance to help customers navigate through Akamai products and
• Understanding user goals and working with cross-functional teams to scope the user assistance deliverables

Do what you love

To be successful in this role you will:

• Possess excellent communication and writing skills in English
• Have analytical skills to process complex technical information
• Be capable of writing clear, concise, and engaging copy that guides users through product experiences
• Be familiar with content development tools and have a solid understanding of Markdown
• Have experience writing UI text, in-app guidance, product documentation, and API documentation
• Have a desire to stimulate yourself and learn new skills

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.