Job Description

Keywords is an international technical services provider to the global games industry. Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localisation, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world’s largest games publishers and developers.

Key Responsibilities

The Technical Writer is responsible for ensuring that all policy and support-related content within PJT is clear, structured, and easy to understand for its intended audience. This role focuses on translating policy logic and operational workflows into well-structured, consistent, and user-friendly documentation for both agents and players. The Technical Writer works closely with PJT Leads and Experts to refine content quality, eliminate ambiguity, and ensure that documentation aligns with PJT standards and best practices.

Content Quality & Clarity

• Review and refine policy-related content (FAQs, Hub articles, bot messages) to ensure clarity, readability, and consistency.
• Improve wording, tone, and structure to make complex information easy to understand.
• Identify and resolve ambiguous or potentially misleading phrasing.

Structure & Standardization

• Define and maintain content structure standards across PJT documentation.
• Ensure consistency in formatting, terminology, and writing style.
• Support the creation of templates and guidelines for scalable content development.

Content Review & QA

• Act as a final reviewer for key PJT content before publication.
• Ensure that all content meets PJT standards of clarity, consistency, and usability.
• Support quality checks on newly implemented or updated materials.
• Adapt content to suit different audiences (e.g. agents vs players)

Team Collaboration & Support

• Collaborate with PJT Leads, PJT Experts, ARO, QA, and other stakeholders to ensure content aligns with operational needs.
• Provide guidance and feedback to team members on writing quality and structure.
• Support continuous improvement of documentation based on feedback, QA insights, and agent experience.

Requirements

• Advanced English Proficiency (written and verbal, C2 level).
• Strong instructional writing and editing skills.
• Ability to simplify complex topics into clear, structured content.
• Ability to organize information for logical flow and readability.
• Strong attention to detail and consistency.
• Ability to identify ambiguity and improve clarity in documentation.
• Ability to provide clear, constructive, and actionable feedback on others’ writing
• Strong interpersonal and communication skills, with the ability to collaborate across cultures and functions
• Ability to collaborate effectively with cross-functional teams
• Effective written and verbal communication
• Excellent organizational skills
• Proactivity, Time Management, and Resourcefulness skills
• Experience with tools such as Google Docs, Google Sheets
• Experience managing content in a Knowledge Base environment
• Ability to work effectively in a highly global, remote, and diverse team across time zones and cultures

Role Information: EN

Studio: Keywords Studios

Location: Europe, Ireland, Dublin

Area of Work: Localization

Service: Globalize

Employment Type: Permanent

Working Pattern: Full Time, Hybrid