Job Description

Join Us as a Technical Writer!

Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Technical Writer who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward! 

Why You’ll Love Working Here:  

As a key member of our Technical Publications team, you will share the responsibility of designing, authoring, and publishing the documentation that supports ORBCOMM’s Industrial IoT offerings, from peripheral Installation Guides to platform User Guides and everything in between. In this role, you will facilitate information gathering across a multitude of internal teams, from hardware, to firmware, to our SaaS applications and mobile groups, to help ensure our customers have the best experience we can provide.

With a flexible hybrid working schedule, you can enjoy the best of both worlds—engaging in-person collaboration at either our Galway, Ireland or Hyderabad, India offices, while also enjoying the autonomy and comfort of remote work.

What You’ll Do:

• Plan, research, write, and edit documentation, including help text, user guides, technical documentation, release notes for software, operational guides, etc., while following processes, guidelines, and operating procedures.
• Maintain high documentation quality standards.
• Determine documentation requirements and make plans for meeting them.
• Assess the audience’s needs and adjust tone and terminology to ensure understanding of the technical information.
• Organize and structure technical content in a way that makes it easy for the reader to follow.
• Meet with developers, programmers, subject matter experts, and project managers to gather information and learn about specific products or processes.
• Investigate the accuracy of the information collected by making direct use of the material being documented.
• Gather feedback from stakeholders to improve technical documentation.
• Provide guidance and knowledge transfer to team members.
• Maintain existing documentation content to ensure it is current.
• Perform any other work related to this role. 

Who You Are:

You’re a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have: 

• 4+ years’ experience with Madcap Flare and Capture(Intermediate level or higher).
• 3 to 5years’ experience in a similar position.
• Bachelor’s degree in English, Technical Writing, or related field required.
• Proficiency with Microsoft Office and Adobe Acrobat.
• Familiarity with Jira for task tracking.
• Familiarity with version control repositories and clients such as TortoiseSVN.
• Excellent verbal and written communication skills.
• Excellent organizational skills and detail-oriented
• Ability to manage your daily workload and juggle multiple projects with minimal supervision.
• Ability to convey complex information in a clear and concise manner.
• Ability to meet multiple concurrent deadlines.
• Ability to work independently and as part of a team.
• Ability to edit and proofread our work.
• Ability to work in a fast-paced environment and meet very tight delivery schedules.

 Then we want to meet you!  

The Benefits of Working Here
A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.

How We Hire

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.

About Us

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com! 

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. 

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.  

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.