Job Description

Core Competencies

• Write, publish, and maintain high-quality technical content for online and print formats, including written, video, and graphical materials (e.g., diagrams, flowcharts)
• Manage documentation production and publishing workflows
• Collaborate with engineers, product managers, field teams, and repair technicians
• Identify user needs, use cases, and success metrics to prioritize content
• Audit existing documentation against current processes and update as needed
• Capture knowledge, decisions, and processes in a clear, user-friendly format

Additional Responsibilities

• Help Center & Knowledge Base Management
• Manage and maintain multiple help centers and knowledge bases
• Ensure content accuracy, structure, discoverability, and usability
• Apply SEO best practices to improve content visibility and user experience
Documentation Creation & Maintenance
• Create and maintain technical documentation such as help articles, specification sheets, and assembly manuals
• Ensure documentation aligns with internal standards and reflects current processes
Cross-Functional Collaboration
• Work closely with product management, engineering, quality assurance, and other stakeholders
• Ensure documentation reflects the latest product features, updates, and best practices
Continuous Improvement
• Identify opportunities to improve documentation quality, tools, and workflows
• Implement best practices to ensure consistency and scalability
Translation & Localization
• Coordinate translation and localization of documentation for global audiences
• Work with translation vendors and review localized content for accuracy and consistency

Skills & Attributes

• 3–4 years of experience in technical writing and documentation
• High school diploma or equivalent (minimum)
• Strong technical aptitude and comfort working with complex systems
• Excellent written and verbal communication skills
• Ability to communicate effectively across global teams and organizational levels
• Comfortable working in a fast-paced, changing environment
• Strong attention to detail and problem-solving skills
• Self-motivated, proactive, and able to work independently
• Passion for learning and continuous improvement