Job Description

Role Responsibilities:

• Write, publish, and maintain high-quality help content for online and print publishing. This includes written, video, and graphical content (diagrams, flow charts, and logos)
• Manage the production and publishing of documentation
• Collaborate with Engineers, Product Managers, Field Technicians, and Repair Technicians
• Identify user needs, use cases, and metrics to focus priorities
• Audit existing documentation against current processes and make revisions appropriately
• Assist with capturing knowledge, ideas, decisions, and documenting information in a user friendly manner
• Help Center/Knowledge Base Management: Manage and maintain multiple Help Centers/Knowledge Bases to ensure our users have access to accurate, up-to-date information. This includes organizing content, implementing search engine optimization (SEO) strategies, and optimizing user experience.
• Documentation Creation and Maintenance: Create, update, and maintain a variety of technical documentation, including help center articles, spec sheets, assembly manuals, and other materials. Ensure all documentation is accurate, user-friendly, and aligned with company standards.
• Collaboration with Cross-functional Teams: Work closely with product managers, engineers, quality assurance specialists, and other stakeholders to gather information and ensure documentation reflects the latest product features, updates, and best practices.
• Continuous Improvement: Identify opportunities to improve documentation, content optimization, tools, and workflows to enhance efficiency and effectiveness. Implement best practices and standards to ensure consistency and quality across all documentation.
• Translation and Localization: Manage the translation and localization of documentation for international audiences, ensuring accuracy and cultural relevance. Coordinate with translation vendors and review translated materials to maintain quality and consistency.

Desired Skills & Experience:

• 3-4 years of experience of technical writing and documentation
• At least a high school diploma or equivalent is required, Bachelor's is preferred
• Must be technology savvy
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the Global business.
• Comfortable with a rapidly-changing environment
• Strong problem-solving skills and excellent attention to detail
• Able to work independently, motivated, proactive attitude with a passion for learning, and creative problem solving