Job Description

Duties & Responsibilities

• Develop, write, and maintain user manuals, system guides, and technical documentation for software applications and digital platforms.
• Translate complex technical concepts into clear, concise, and easy-to-understand documentation for both technical and non-technical audiences.
• Create installation guides, configuration manuals, release notes, and troubleshooting documentation.
• Collaborate with software developers, QA engineers, product managers, and business analysts to gather accurate technical information.
• Participate in product walkthroughs, demos, and sprint reviews to understand new features and system updates.
• Establish and maintain documentation standards, templates, and style guidelines to ensure consistency across all documents.
• Produce visual aids such as diagrams, screenshots, and process flows to enhance documentation clarity.
• Organize and maintain documentation within platforms such as **Confluence, SharePoint, or similar knowledge management systems.
• Regularly update documentation to reflect product enhancements, changes, and new releases.
• Review documentation for accuracy, clarity, completeness, and usability.
• Support the development of knowledge base articles and internal documentation to assist support and operational teams.

Qualifications, Skills & Abilities

• Bachelor's degree in Computer Science, Information Technology, Communications, English, or a related field.
• 2–3 years of experience in technical writing within a software development, IT, or digital transformation environment.
• Proven ability to write user manuals, software documentation, and knowledge base articles.
• Strong ability to simplify complex technical concepts into clear written instructions.
• Experience working with documentation platforms such as **Confluence, Microsoft Word, or similar tools.
• Familiarity with software development lifecycle (SDLC) and agile environments.
• Excellent written communication and editing skills in English (Arabic is a plus).
• Ability to work collaboratively with cross-functional technical and business teams.
• Strong attention to detail and commitment to documentation quality.