Posting ID: 2026-89
Hire Date: 11/1/2026
Position End Date: 3/31/2027
Technical Writer: Focuses on translating complex technical workflows, system specs, and procedures into clear, structured, and easy-to-read documentation.
Audit current user guides, analyze click-through rates and usage metrics, and provide a detailed gap assessment with required updates.
User Guide Creation & Maintenance: Author and update user guides, job aids, and support resources for the upcoming major release.
Role Focus: Technical documentation, system specs translation, step-by-step workflow documentation, and structured user guide creation/maintenance.
Documentation Audit & Gap Assessment: Audit existing CreditLens user guides, analyze usage/feedback, and identify outdated procedures or missing functionality.
User Guide Overhaul & Maintenance: Author, update, and standardize comprehensive user guides, technical manuals, release notes, and step-by-step procedure documents for the CreditLens SaaS platform and business banking release.
Target Operating Models (TOMs): Translate complex technical system specifications and API/model updates into clear, structured, and easy-to-read documentation for end users and support teams.
Resource Centralization: Maintain standardized, audit-ready documentation in shared repositories.
Proven track record in software/SaaS technical writing, software user guide creation, and workflow mapping.
Strong technical comprehension and ability to collaborate with developers, business analysts, and credit specialists.
Engagement Model: Immediate project/contract engagement for the initial technical guide overhaul and ongoing maintenance cycles.
Project Description: Given the fluid nature of the CreditLens SaaS platform, updates to our user guides have not been well maintained throughout the solution upgrades. A substantial overhaul of our technical guides is required in preparation for the upcoming business banking release.
At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations.
emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios.
emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value.
We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement.
The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients.
Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect.
By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.
