Job Description

We are seeking a highly skilled and detail-oriented Technical Whitepaper Writer to join our team. This role will focus on creating in-depth, technical documents that explain complex technologies, products, and services to both technical and non-technical audiences. The ideal candidate will be adept at translating intricate technical concepts into clear, concise, and engaging content.

Key Responsibilities:

• Research & Content Development Collaborate with product managers, engineers, and subject matter experts to gather information and understand the technical details and strategic goals of products or services.
• Technical Writing Write, edit, and proofread whitepapers, technical case studies, solution briefs, and technical articles that articulate technology concepts, industry trends, and product features effectively.
• Audience Targeting Develop content that is tailored to both technical audiences (developers, engineers) and business stakeholders (executives, decision-makers).
• Industry Awareness Stay up-to-date on industry trends, competitor content, and emerging technologies to ensure content relevance and accuracy.
• Document Structure & Design Use layout and design best practices to present complex information clearly; work with graphic designers when necessary to include visuals such as infographics, flowcharts, and diagrams.
• Content Strategy Contribute to content strategy by identifying content gaps, suggesting new whitepaper topics, and aligning with the overall marketing and sales strategy.
• Quality Assurance Ensure all content is free from errors, adheres to company style and branding, and meets high standards of quality.

Requirements

Required Skills and Qualifications:

• Bachelor’s degree in English, Journalism, Technical Writing, Computer Science, or related field.
• 3+ years of experience in technical writing, with a focus on technology content.
• Proficiency in writing technical content, including whitepapers, solution briefs, and case studies.
• Strong understanding of IT concepts such as cloud computing, cybersecurity, data management, AI/ML, and networking.
• Ability to translate technical language for both technical and non-technical audiences.
• Research and analytical skills to gather relevant information from various sources and organize it coherently.
• Experience with content management systems (CMS) and tools such as MS Word, Adobe Acrobat, or Markdown.
• Excellent written and verbal communication skills, with meticulous attention to detail.
• Ability to work independently, manage multiple projects, and meet deadlines.

Preferred Skills:

• Familiarity with graphic design or the ability to create basic visual aids.
• Experience in SEO for technical content.
• Background in a technical field or familiarity with software development practices.

Benefits

• Health, dental, vision, life, and short/long-term disability insurance

• Paid vacation, holidays, and sick leave
• Competitive compensation and opportunities for advancement
• Retirement plan with employer contribution match
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
• One of San Antonio’s “Best Places to Work” for nine consecutive years
• This job is at our Bulverde, TX office