Job Description

Job Profile:

IT Project Specialist 2

Job Family:

IT Project Management

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job profile Summary:

Works closely and collaboratively with project managers and product managers to assist with routine tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.

Job Description:

A cover letter is required with application to be considered for this position.

• Please describe your experience coordinating digital accessibility work across websites, documents, or digital platforms. Include how you identified or triaged accessibility issues, applied WCAG 2.1 Level AA or similar standards, worked with stakeholders on remediation, and used tools such as Siteimprove, Equidox, Jira, ServiceNow, or comparable systems to track progress and outcomes.

The Technical Web Project Coordinator is a member of the Operational Design and Web Experience team within Enterprise Shared Services, part of ASU Enterprise Technology. The position coordinates enterprise web governance and digital accessibility services and serves as service owner for assigned platforms, including Siteimprove and Equidox. The coordinator oversees platform administration, service support, vendor relationships, reporting, training, and process improvement.

The role coordinates projects and intake workflows that help ASU identify and resolve accessibility barriers across websites, mobile applications, documents, artificial intelligence (AI) products, and related digital services in alignment with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. It contributes to ASU's transition from EdTech to TechEd by helping move services beyond isolated applications toward learner-centered, interoperable, AI-augmented experiences.

Through accessibility governance, service ownership, and project coordination, the coordinator helps ensure digital experiences are inclusive, trustworthy, connected across the learner journey, and designed to augment human capability. The role builds institutional AI capacity through repeatable support, documentation, evaluation, and feedback processes. It requires strong project coordination, technical judgment, clear communication, and the ability to build positive, service-oriented relationships across the university.

Position Salary Range: $71,500.00 - $75,000.00; DOE

Essential Duties

Digital Accessibility Coordination

• Monitor and report on Siteimprove accessibility scores and trends and translate findings into actionable guidance.
• Advise site owners on remediation strategies aligned with WCAG 2.1 Level AA.
• Manage the intake of digital accessibility reports submitted by email and converted into Jira tickets.
• Triage submissions, redirect requests that belong with another team, remove spam, and maintain accurate ticket records.
• Coordinate with site owners, department leaders, Canvas administrators, and other partners to resolve reported accessibility barriers.
• Track remediation progress, follow up on open items, and communicate status to affected stakeholders.
• Support accessibility evaluation and governance for AI-enabled web products, conversational interfaces, and other TechEd experiences, emphasizing learner agency, continuity, and inclusive design.
• Deliver accessibility updates, demonstrations, and presentations in university community forums.

Service Ownership and Platform Administration

• Serve as service owner for Siteimprove, Equidox, and other assigned web governance or digital accessibility platforms.
• Manage user access, site onboarding and offboarding, configuration updates, and issue resolution across supported platforms.
• Receive, triage, and resolve Jira and ServiceNow tickets related to platform administration, and user support.
• Escalate technical issues to vendors, document impacts, and track each issue through resolution.
• Maintain regular communication with vendor account representatives and monitor product updates that may affect university users.
• Coordinate platform training with vendors, maintain support resources, and manage internal Slack support channels.

Web Governance

• Manage the intake and coordination of subdomain request tickets.
• Partner with the Web Standards Governance Board and site owners to evaluate requests, support approval decisions, document outcomes, and communicate next steps.
• Help ensure that approved requests align with university brand standards and digital accessibility requirements.

Project and Process Coordination

• Coordinate small to medium web and digital accessibility projects, including schedules, action items, risks, dependencies, and stakeholder communication.
• Assess, document, and improve digital accessibility support and service-management processes.
• Use approved AI-assisted tools and automation to analyze accessibility data, identify trends, organize project information, generate initial reporting insights, and improve workflow efficiency.
• Apply human evaluation and university requirements for privacy, security, accessibility, data governance, accuracy, bias, and fairness in AI-enabled workflows.
• Evaluate emerging TechEd and accessibility tools by documenting learner needs, use cases, interoperability and data requirements, risks, and recommendations.
• Coordinate cross-functional testing and feedback with users, accessibility specialists, vendors, and technologists to improve and responsibly scale digital services.
• Develop and maintain procedures, training materials, service documentation, and operational reports.

Desired Qualifications:

• Experience coordinating or managing projects in a technical or higher education environment.
• Experience administering software-as-a-service platforms or serving in a service ownership role.
• Working knowledge of web accessibility standards, including WCAG 2.1 Level AA.
• Experience with accessibility auditing or remediation tools; Siteimprove experience is preferred.
• Experience with Equidox or other PDF remediation workflows.
• Proficiency with Jira, ServiceNow, or comparable work and ticket management platforms.
• Experience documenting and improving operational processes using service data and stakeholder feedback.
• Understanding of TechEd principles, including learner-centered design, interoperability, AI-augmented ecosystems, agency, and inclusion.
• Familiarity with evaluating and responsibly applying AI-enabled tools, including human evaluation, privacy, security, accessibility, data governance, accuracy, bias, and fairness.
• Experience supporting organizational AI readiness through documentation, training, governance, testing, or workflow design.
• Understanding of user experience principles and web content best practices.
• Strong presentation skills.
• Experience coordinating work with vendors and stakeholders across multiple teams or organizational units.
• IAAP Certified Professional in Accessibility Core Competencies certification; Web Accessibility Specialist, Certified Professional in Web Accessibility, or Accessible Document Specialist certification is preferred.

Working Environment:

• Activities are performed primarily in a standard, climate-controlled office or approved remote work environment and may involve extended periods of sitting, standing, or moving between office spaces.
• Regular use of a desktop or laptop computer is required.
• Work may occasionally be performed from ASU offices at the Downtown Phoenix, Mayo, Tempe, Polytechnic, or West Valley campuses or locations.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.