Job Description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

-------------------------------Below Should Be Changed---------------------------------

Role Summary

This role provides on-site and remote technical support to end customers and the dealer network, acts as the link between the market and headquarters' Quality and R&D resources, and uses big data diagnostics to predict, solve and track vehicle issues. It works closely with Area Service Managers, Field Engineers, the technical & warranty team and the DENZA department.

Key Responsibilities

• Work closely with Area Service Managers and Aftersales Field Engineers, but also back-office expert functions incl. the entire technical and warranty teams.
• Collect and analyse data on recurring, critical or emerging product issues; contribute to root cause analysis, promote corrective actions, and support preventive technical communications
• Prepare and release technical bulletins, repair case studies, and diagnostic guidelines to support standardisation and knowledge sharing across the network
• Lead and manage regional product risk cases with fast and effective troubleshooting, leveraging both field investigations and HQ collaboration to safeguard product reliability
• Mobilise quality and R&D resources from headquarters to respond promptly to, and resolve, market issues escalated from customers.
• Use big data platforms for remote diagnostic analysis to predict vehicle problems, offer technical solutions and track real-time vehicle handling progress.
• Collect vehicle quality issues through multiple channels, push for improvements at the source and validate the effectiveness of market solutions.
• Work closely with the DENZA and BYD department.
• Provide on-site technical support during launches and other events where DENZA products are displayed.
• Provide professional dealer on-side vehicle repair and technical interventions support for special cases.
• Together with the Field Engineers, ensure that any software update or other quality-related update is tested and verified before release.
• Handle warranty claims, escalations, resolving system and process issues in coordination with relevant stakeholders

Requirements

Experience & education

• Prior experience in electric vehicle aftersales service is highly preferred.

Technical & Warranty skills

• Solid knowledge of mechanical and electrical systems.
• Strong technical background including all relevant certificates to work on high voltage vehicles
• 2+ years of operative experience in the area of warranty workshop processes as well as respective rules and guidelines

Soft skills

• Excellent communication skills with a strong problem-solving mindset.
• A strong team player who can also work independently on technical issues.

Languages

• Excellent written and verbal communication skills in German language and English is a must
• Chinese language skills are a strong plus

Other

• Valid driving license.
• Willingness to travel frequently to provide on-site support.

What We Offer

• A dynamic, innovative and multicultural work environment in a fast-growing global automotive company.
• The chance to contribute to a greener future and shape electric mobility in Austria.
• Opportunities for professional growth and development within a leading global organisation.
• Exposure to global automotive trends, strategies and close collaboration with headquarters.
• Competitive salary and benefits package.