Brief Role Description

This position is a career level 20P and is located in Reston, VA with a role classification of Hybrid.

• Oversee HQ validation process and steer new vehicle market entry from a technical point of view
• Receive, review and approve all technical support requests from dealer net
• Support dealer net in fault finding process
• Document all support activities accurately in LIASS
• Receive, review technical goodwill requests
• Establish and update region relevant After Sales procedures
• Monitor dealer workshop service level and report deficits

Possible Tasks within this Role

Vehicle validation process – 50% of time spent

Goal: Follow validation process

• Follow the new vehicle validation process at Lamborghini SPA and collect relevant information from R&D, Logistics, Production, Quality and Commercial to steer a successful market entry
• Communicate market specific requirements and changes
• Manage specific technical aspects of launch vehicles during market entry and report to relevant departments at Lamborghini SPA
• Establish time frame and measurements for launch period
• Participate in all launch dynamic launch events and provide detailed reporting

Helpline Management – 30% of time spent

Goal: Timely processing of dealer requests via LIASS system

• Support authorized assigned Lamborghini dealers to diagnose vehicles in order to minimize car down time and accelerate repairs that are compliant with Lamborghini warranty policies and processes
• Complete analysis of causes for product quality and improvements
• Oversee technical goodwill requests

Legal Case Support – 10% of time

Goal: Technical case support given to parties involved

• Prevent and support legal cases/customer complaints from a technical perspective
• Monitor and assess dealer technical readiness and repair quality

Training – 10% of time

Goal: Stay up to speed with current technologies

• Stay abreast of the technology of existing and upcoming Lamborghini vehicles
• Participate in all available training modules

Qualification requirements

7 - 10 years Automotive Experience

Education

Required

• Automotive Technical Degree

Desired

• Bachelor’s degree with automotive emphasis

Skills

• Proven track record of analytical and conceptual thinking and implementation
• Proven problem-solving abilities
• Attention to detail and process orientation
• Strong work ethic with internal motivation to succeed and support others
• Ability to problem solve and prioritize
• Forward-thinking with ability to work effectively with minimal direction
• A great attitude and proven ability to be an effective business partner, team player, and collaborator
• Partners at all levels of the organization, with ability to negotiate and influence to achieve results
• Ability to understand automotive service retail business, procedures and data

Specialized Skills

Required

• Strong overall automotive technical knowledge
• Knowledge and expertise in ODIS, Onboard Diagnosis Information System
• Excellent communication skills
• Understand automotive Sales/ After Sales processes

Desired

• Deep knowledge of automotive technology
• Fluent in Italian (writing, speech)
• Basic skills in Spanish, German

Compensation Data

Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications.
In the state of Virginia, the salary range is $111,000 - $178,700.