Job Description

Technical Training Manager

Knauf stands for opportunity We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf GCC could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 42,000 team members in 96 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf GCC is proud to be part of the Knauf Group. We have a heritage in Gypsum manufacturing and have big plans for the future. Our global reach in 96 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team mate to join us in Dubai as Technical Training Manager.

Can you say ‘yes’?

Do you treat your colleagues with respect?

Do you always have the customer in mind?

Do you act with future generations in mind?

Do you like to seek out opportunities to grow and develop?

Do you have a proven track record of delivering results?

The Technical Training Manager is responsible to identify technical skill gaps, create and deliver structured training programs, and standardise content, tools, and certification for employees, contractors, and customers. Support business growth through technical engagement, customer visits, inspections, and continuous improvement of learning effectiveness.

What you’ll be doing:

• Training Needs Analysis – Identify competency gaps across internal sales and technical teams, installers, contractors, and key customers to develop targeted learning initiatives.

• Training Program Development – Design, develop, and continuously improve technical training programs for employees, project sales teams, technical back-office teams, installers, contractors, and consultants, while adapting global content to local market requirements.

• Training Program Delivery & Annual Planning – Develop and execute an annual training calendar with clearly defined learning paths, training levels, module durations, and certification requirements, ensuring alignment with business priorities and stakeholder expectations.

• Content Creation & Standardization – Develop and maintain standardized training manuals, presentations, technical guides, inspection templates, training handbooks, and supporting documentation, ensuring all materials remain current and aligned with company standards.

• Technical Demonstration & Training Assets – Identify, develop, and implement innovative demonstration tools, mock-ups, portable training rigs, and hands-on learning assets that enhance technical understanding and effectively demonstrate the value proposition of Knauf systems to customers and contractors.

• Stakeholder Engagement & Business Support – Collaborate closely with Sales Heads, Regional Managers, Product Managers, Technical teams, and Business Unit Heads to develop and deliver technical content, while actively supporting customer engagement through technical presentations and value-added services.

• Customer Visits & Value-Added Services – Conduct proactive joint visits with sales teams to key focus accounts, contractors, consultants, and applicators to promote Knauf’s Training & Academy capabilities, strengthen customer relationships, and position technical training as a competitive differentiator.

• Technical Inspection & Documentation – Develop standardized site inspection templates, technical assessment formats, training records, certification processes, and technical correspondence required to support internal and external stakeholders.

• Capability Development – Establish structured onboarding, refresher, and continuous learning programs for all customer-facing employees, ensuring new joiners are trained effectively, and existing employees maintain up-to-date technical competence.

• Performance Measurement & Continuous Improvement – Evaluate training effectiveness through assessments, practical demonstrations, feedback, competency tracking, and performance metrics, using insights to continuously improve programs and support business objectives.

What we’d love for you to have:

We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:

• 5-7 years of experience, including 2-3 years in Training Development/Technical Training.

• Technical knowledge of construction systems, installation, and site practices.

• Ideally have a background in the Building Materials Industry.

• Stakeholder management and cross-functional collaboration.

• Strong communication, negotiation, and interpersonal skills.

• Strong leadership and team management skills.

• Content development and documentation standardisation.

• Presentation and communication skills.

• Technical training and facilitation.

• Training needs analysis and competency mapping.

• Instructional design and programme development.

• Customer engagement and technical support.

• Inspection, assessment, and certification processes.

• Planning, organisation, and annual training calendar management.

• Performance measurement and continuous improvement.

• Ability to develop practical demonstrations and hands-on training tools.

• Be prepared to travel at least 30% of the time.

We’ll provide:

• A competitive salary

• Benefits

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within 10 working days.