Job Description

As a Senior Customer Experience Management Professional – Technical Trainer at Honeywell, you will play a key role in delivering technical training, customer education, and learning programs for customers within the water, natural gas, and electric utility industry. Your background in utility operations, technical instruction, and customer engagement will help customers build technical proficiency, maximize the value of Honeywell solutions, and improve operational performance.

You will report directly to our Manager of Solutions Projects and work out of our Raleigh, North Carolina location on a hybrid work schedule.

In this role, you will impact customer satisfaction, service quality, and business performance by developing and delivering technical training, facilitating customer learning experiences, and supporting the effective use of utility-related technologies, systems, and processes. Your knowledge of at least one utility sector—water, natural gas, and electric—will be essential in translating complex technical concepts into practical, easy-to-understand instruction. You will collaborate with customers, field service teams, engineering, and other stakeholders to identify training needs, develop learning materials, evaluate training effectiveness, and drive continuous improvement.

KEY RESPONSIBILITIES

• Develop and deliver technical training programs for customers in the water, natural gas, and electric utility industry.
• Create and maintain training materials, presentations, technical guides, and hands-on learning resources.
• Facilitate in-person, virtual, and on-site training to educate customers on equipment, systems, software, and technical procedures.
• Assess customer training needs and develop learning strategies to improve technical knowledge, system utilization, and operational efficiency.
• Translate complex technical concepts into clear, practical instruction for audiences with varying levels of technical expertise.
• Collaborate with utility customers, field service teams, engineering, and subject matter experts to ensure training accuracy and effectiveness.
• Provide technical guidance on system functionality, troubleshooting, maintenance procedures, and operational best practices.
• Evaluate training effectiveness through customer feedback, knowledge assessments, and performance metrics.
• Maintain training records, course materials, attendance, and competency documentation in accordance with company procedures.
• Identify opportunities to improve training content, delivery methods, and the overall customer experience.
• Support new technology deployments, system upgrades, and equipment installations through customer education and technical training.
• Coordinate training schedules, resources, and logistics while communicating progress and outcomes to leadership and stakeholders.

YOU MUST HAVE

• Minimum of 5 years of experience in technical training, customer education, field service, technical support, utility operations, or a related field.
• Professional experience in at least one utility industry: water, natural gas, and electric utilities.
• Demonstrated experience delivering technical instruction, developing training materials, or educating customers on technical systems, equipment, or processes.
• Strong technical communication and presentation skills, with the ability to explain complex concepts to diverse audiences.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Excellent organizational, interpersonal, problem-solving, and customer relationship management skills, with the ability to manage multiple priorities and collaborate across teams.

WE VALUE

• Bachelor's degree in Engineering, Education, Technical Training, Business Administration, Operations Management, or a related field.
• Experience training customers or end users on utility infrastructure, distribution systems, metering, automation, control systems, or field service technologies.
• Knowledge of adult learning principles, instructional design, curriculum development, and competency-based training methods.
• Experience with learning management systems (LMS), virtual training platforms, technical documentation tools, or digital learning solutions.
• Ability to assess training effectiveness, analyze customer feedback, and use performance data to improve learning outcomes and customer satisfaction.
• Demonstrated ability to build strong customer partnerships, collaborate with technical subject matter experts, adapt training to different learning needs, and deliver measurable improvements in customer capability.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted 10/28/2026

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency and productivity of their people, plants and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.