Job Description

Job Location New York, NY 10034 Position Type Full Time Salary Range $70,400.00 - $80,000.00 Salary/year Job Shift 1st Shift Job Category Human Resources

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

In this role, you will design and deliver existing technical training courses & related programs to incoming roadside assistance drivers, current employees seeking new certification, and any necessary outside staff (as needed). Role will involve building strategic relationships with Automotive Services business line management to identify and deliver training needs.

What you will do:

• Facilitates training programs emphasizing technical skills, applications, vendor and product information, AAA quality standards and Five Diamond Member experience culture. Delivers training utilizing a variety of training techniques. Ensures trainees comprehend the complexity and depth of related information. Facilitates training programs in a variety of settings including formal classroom settings, various locations, regional training centers, distance learning and one-on-one training sessions. Training programs may be conducted after business hours. Depending on business line training may delivered to non-employees. Trainings may take place indoors and outdoors settings in all weather conditions.
• Builds & maintains professional relationships with AAA partners and vendors, maintains high level of topical expertise and knowledge of all product offerings, industry trends, department policies and procedures. Participates in department meetings to communicate proactively the status of training initiatives, ideas, and concepts and to gather feedback from the management staff. Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards.
• Develops and adjust training programs geared toward the depth of knowledge required by the trainees’ position and prior skills. Working with the Safety Manager, supports the establishment of a safety culture by incorporating safe working practices and OSHA requirements in all training programs.
• Keep abreast of industry trends by attending related seminars and courses, and maintaining industry certifications. Represents the department and organization at Club, community and industry functions.
• Works closely with the business line in identifying performance gaps recommends learning solutions.

Qualifications

Education/Licenses:

Associates Degree/Trade School certificate or 3-6+ years of additional auto repair / road service / towing or fleet operations experience.

Technical/Certifications:

Current ASE General, Electrical or Engine Repair certification (G1, A1 & A6) and Wreckmaster Certification Level 2/3 preferred, or ability to obtain within twelve months of employment.

Willingness to learn how to operate operate tow vehicles. Candidate must successfully pass a Driver’s License Check, and obtain a 6 month minimum DOT Medical Certificate during pre-employment phase.

Experience:

3+ years of auto repair or fleet operations experience

3+ years of facilitating live courses in-person and virtual environment

Compensation: The annual pay range for this position is $70,400 - $80,000 Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.

Benefits:

Paid Time Off: 3 weeks of vacation, 12 holidays and 8 sick days annually

Health Coverage: Medical, Dental, and vision insurance with AAA Northeast covering up to 88% of the plan

Retirement: 401(k) plan with a 6% company match

Additional Perks:

Free AAA membership, insurance discounts, travel commission match, and a paid volunteer day off each year!

Tuition Reimbursement: Financial support for continuing education

Ample opportunities for advancement

Why AAA Northeast?

Trusted Legacy: Over 120 years of service excellence.

Career Growth: Proven career paths and a ‘promote from within’ culture.

People-Focused: Rich history of protecting employees, members and the community.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.