Job Description

Lead with respect. Grow through teamwork. Succeed together!

Great teams don’t just happen — they’re built through trust, respect, and shared commitment. By leading with integrity, listening actively, and supporting one another, we create a culture where every challenge becomes an opportunity for growth. Let’s continue to learn, elevate each other, and move forward — together.

• Lead and inspire a team of skilled technical professionals, fostering a collaborative and high-performing work environment;
• Provide mentorship and support to team members, encouraging their continuous professional growth and development;
• Enhance the team’s expertise through regular device-specific training and coaching sessions;
• Plan, organize, and facilitate team meetings to ensure clear communication and alignment;
• Actively listen to and act on feedback from both the team and customers to drive improvements;
• Monitor and manage team performance, continuously seeking opportunities to optimize productivity and quality.

Technical details:

• Location Debrecen, Vezér str. 39. (Tudáspark), 4032 - Hungary
• Working hours 08:30 - 17:00
• Employment type Full time, 40 hours/week

Requirements

What we're looking for

• Proven experience in the BPO ( Business Process Outsourcing) field and in team management
• Strong English communication skills (written and spoken)
• Experience with ticketing systems and Microsoft Office
• Excellent coaching, organizational, and problem-solving skills
• A proactive, customer-focused mindset with the ability to motivate others

Benefits

• Work with a pioneering brand in the green tech and portable power space
• Competitive salary and cafeteria benefit package (SZEP Card)
• Medical Coverage - Private health insurance package - MediCare
• Paid training to equip you with everything you need
• A stable, full-time role in our modern Debrecen office
• A fun, multicultural team that values your input
• Ongoing growth and development in a dynamic BPO environment

Ready to lead, inspire, and make a difference? We'd love to hear from you!