Job Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

You will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

The Technical Team Leader will be responsible for leading the day-to-day operations of the Worksite Team, ensuring efficient service delivery, operational excellence, and achievement of business objectives.

Responsibilities:

• Lead and oversee the day-to-day operations of the Worksite Team to ensure efficient and effective service delivery.

• Monitor operational performance against agreed targets and implement corrective actions where required.

• Support the development and execution of operational plans that align with business objectives and strategic priorities.

• Lead, coach, and develop team members to achieve individual and team performance objectives.

• Manage work allocation, resource planning, and team capacity to ensure operational commitments are met.

• Drive continuous improvement by identifying opportunities to enhance processes, systems, and operational efficiency.

• Ensure adherence to organisational policies, governance standards, and regulatory requirements.

• Build and maintain effective relationships with internal stakeholders to support business delivery and cross-functional collaboration.

• Analyse operational information and provide recommendations to improve performance and support decision-making.

• Coordinate the implementation of new initiatives, processes, and operational changes within the team.

• Monitor operational risks and implement appropriate controls to ensure sound governance and business continuity.

• Promote a culture of accountability, collaboration, continuous improvement, and customer-focused service delivery.

Requirements:

• A diploma or equivalent qualification required.

• 2-3 years' experience in management or leading a team.

• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.

Skills required:

• Leadership and people management.

• Operational planning and execution.

• Performance management and coaching.

• Stakeholder relationship management.

• Strong analytical and problem-solving skills.

• Planning, organising, and prioritisation.

• Decision-making and sound judgement.

• Effective verbal and written communication.

• Report writing and presentation skills.

• Change management and continuous improvement.

• Risk awareness and governance.

• Customer and service orientation.

• Project coordination and implementation.

• Data analysis and performance reporting.

• Conflict resolution and negotiation.

• Attention to detail and quality assurance.

• Ability to work collaboratively across cross-functional teams.

• Adaptability and resilience in a changing environment.

• Results-driven with strong execution capability.

Skills

Communication, Continuous Improvement, Operational Performance, Operation Risk Management, Stakeholder Engagement, Stakeholder Management, Team Culture, Team Management

Competencies

Builds Effective TeamsCommunicates EffectivelyCustomer FocusDirects WorkDrives EngagementDrives ResultsEnsures AccountabilityFinancial Acumen

Education

NQF Level 6 - Diploma, Advance or Occupational Certificate or equivalent (Required)

Closing Date

20 July 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!