· Manage all aspects of technical projects to ensure they are completed on time, within budget, and meet all contractual requirements.
· Lead and manage the project team, ensuring clear communication and collaboration.
· Interpret contract details and extract essential information to effectively manage the project and meet objectives.
· Identify contractual system requirements and manage system designs, reviews, and deliverables.
· Coordinate day-to-day activities, risk management, and resource supervision to ensure project success.
· Provide regular project reports and updates to customers, internal departments, and management.
· Monitor payment milestones to ensure timely billing according to the project schedule.
Requirements
· Manage daily operations of technology infrastructure, including identifying and resolving complex issues.
· Proactively assess implemented solutions and provide recommendations for improvement.
· Update network documentation and oversee operational acceptance of projects.
· Design, plan, and implement various infrastructure solutions for Asia.
· Maintain stable technology environments, controls, and efficiency as the technology footprint expands.
· Monitor system health, resolve problems proactively, and train junior staff members.
· Adhere to strict change and incident management procedures.
Technical Skills
· Proficiency in Windows Server OS, Unix/Linux OS, and virtualization environments (VMware, HyperV, etc.).
· Familiarity with cloud architecture patterns, including containerization (Kubernetes), is advantageous.
· Strong troubleshooting skills and analytical mindset for problem-solving.
· Excellent written and verbal communication skills for technical and non-technical audiences.
· Working knowledge of VPNs, routers, and switches is beneficial.
· Experience in hardening OS, system, and network equipment.
· Familiarity with IT infra services such as Active Directory, DHCP, DNS, Database, and Web or App Server.
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.
Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects.
Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.
