Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
The Technical Talent Acquisition Partner will help Genesys compete for high-impact technical talent. This role combines technical recruiting expertise, proactive sourcing, and AI proficiency to identify and engage talent across product engineering, professional services, and IT. You will partner with technical leaders to turn complex hiring needs into focused talent strategies, using market intelligence and recruiting data to influence decisions. This is an opportunity to shape how Genesys finds and attracts the technical talent building the future of our cloud and AI-powered customer experience solutions.
Key Responsibilities:
Own end-to-end recruiting strategies for technical roles across North America
Build high-quality technical talent pipelines through proactive sourcing, talent mapping, referrals, professional communities, and targeted outreach
Source passive candidates using Boolean search, Findem.ai, LinkedIn, talent databases, social platforms, and other advanced sourcing techniques
Apply AI tools to improve talent research, sourcing, market mapping, candidate engagement, and recruiting productivity
Partner with technical leaders to define talent profiles, advise on market conditions, and develop strategies for difficult-to-fill roles
Use recruiting analytics, pipeline data, and market intelligence to identify gaps and continuously improve hiring outcomes
Deliver a compelling candidate experience that helps Genesys attract highly sought-after technical talent
Required Qualifications:
3+ years of technical recruiting experience, including proactive sourcing and hiring of passive candidates
Recruiting experience within a SaaS company or comparable cloud software environment
Proven experience sourcing, engaging, and hiring specialized AI talent
Proven experience hiring across software engineering, cloud, data, product, or related technical disciplines
Proficiency with AI tools and their practical application to recruiting, sourcing, research, or talent intelligence
Strong expertise in Boolean search, LinkedIn, talent mapping, social sourcing, and targeted candidate outreach
Proven ability to partner with technical leaders and influence recruiting strategy and hiring decisions
Experience using applicant tracking systems, recruiting analytics, and pipeline data to manage hiring activity
Strong communication, judgment, and commitment to inclusive recruiting practices
Preferred Qualifications:
Advanced expertise in technical talent intelligence, competitor mapping, and passive candidate research
Experience evaluating or adopting AI-enabled recruiting and sourcing tools
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$65,300.00 - $114,700.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
