The Opportunity:
You'llmanage our digital platformsbyhelping users,spottingwhat'sbroken,what'sslow and what could be automated away entirely. That means digging into real systems, talking to the people who use them, and shipping changes that stick.
A big part of the role is finding where AI and automation genuinely help (and where theydon't).You'llwork across business teams,tech teams, and vendors, which meansyou'llsee how the whole thing fits together, not just your slice of it.
You’llbe a good fit if youlike pushing boundaries with modern tech, andlike fixing things that annoypeople
Key responsibilities:
Proactively deliver system improvementsthat enhance performance, userexperienceand business value.
Support,configureand optimisedigital platformsto ensurestrong performance,reliabilityand user experience.
Partner withstakeholders,ITand vendor teams to deliver technology solutionsaligned with business goals
Map,analyseand improveend-to-end processes, usingAI and automation to driveefficiency
Communicatesystem changes, provide user training, and ensure successful implementation of new capabilities.
BalanceBAUoperational supportwith strategic projects, ensuring all changes deliver measurable business value.
Location:Smith&SmithSupport Office (1 Carmont Place, Mount Wellington
Hours40 hours per week, Monday to Friday.
Whatwe’relooking for
Around 2–3 yearsin a technology-focused role
A knack for figuring out how business systems work, then making them work better
Hands-on experience using AI and automationto cut out manual work.
Comfort with process mappingand analysis, you can look at a messy workflow and see the shape of a better one.
Experience managingstakeholders, vendors, and prioritiesthat all claim to be urgent.
Strong written and verbal communication skills, with the ability to translate technical conceptsinto practical business outcomes.
A degree in IT, Computer Science, or something related
Experience in the Microsoft stackpreferred (Azure, PowerPlatform, Dynamics)
What we offer
Global opportunities– As part of the Belron® group,you’llhave access to career pathways not just across New Zealand, but around the world.
Career development– We’recommitted to helping you grow, with ongoing training and development opportunities.
Flexible working opportunities–Opportunity to work flexibly if mutually agreed
Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
Rewarding you – Access a fantastic rewardsprogramme.
$200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.
Birthday leave– Take a paid day off during your birthday month.
Support for new parents– Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
Give back to your community– Take a paid day each year to volunteer and make a difference in your local area.
About us
Belron® is the world's leading vehicle glass repair and replacement group,operatingin 40 countries across 6 continents, and home to 26000 employees.
Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.
AtBelronNZ,you’llbe joining a whānau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded a Gold 2026EcoVadisSustainability Rating for the past seven years – putting us in the top 5% of global companies for social,environmentaland ethical performance.
Ifyou’reinterested in learning more or want to apply for the role, click Apply Now
Operating in 37 countries across 6 continents, and home to around 29,000 employees, who served 15 million customers in 2022, Belron is the world’s leading vehicle glass repair and replacement group.
We focus on building strong brands in the countries we operate in. Our key brands include Carglass®, Safelite® AutoGlass, Autoglass®, Lebeau®, O'Brien®, Smith&Smith® and Speedy Glass® .
Belron has a rich history and family values. How we do business today, our ethics and our spirit can be traced back to those values established many years ago in South Africa where we began. We are very clear about our purpose - we solve people’s problems with real care.
