Job Description

Wellabe is looking for a Technical Systems Analyst 3 to join our team. The Technical Systems Analyst 3 serves as a liaison between business stakeholders and technology teams, applying business, systems, and data analysis to identify, troubleshoot, and resolve complex business and system challenges. This role evaluates business processes, application functionality, integrations, data flows, and architecture to determine root causes, recommend programming, configuration, process, or architectural changes, and guide stakeholders toward practical, scalable, and sustainable solutions that achieve business objectives.

Core Responsibilities

• Research, analyze, and resolve complex system issues by evaluating application behavior, integrations, business processes, data flows, logs, specifications, database structures, and system documentation to identify root causes, assess impact and risk, evaluate downstream dependencies, and support effective issue resolution.
• Collaborate with technical teams, business users, and vendors to diagnose production incidents, recurring issues, and operational challenges; analyze requirements and current-state solutions to identify programming, configuration, integration, process, or architectural changes needed to achieve business objectives.
• Develop and document solution designs, technical requirements, functional specifications, data flows, field mappings, transformations, and business rules; analyze related data structures, interfaces, and system relationships to support accurate requirements, issue resolution, and implementation.
• Assess alternative solution approaches and partner with technology teams to recommend options that align with enterprise architecture principles, technical standards, strategic technology direction, and considerations such as cost, complexity, risk, scalability, maintainability, user experience, and supportability.
• Facilitate stakeholder discussions, validate requirements and solution outcomes, and support testing and user acceptance activities to confirm solutions are complete, accurate, testable, aligned with organizational objectives, and meet business needs.
• Identify and recommend improvements to processes, systems, architecture, analytical practices, operating standards, and best practices for requirements management, systems analysis, and solution design to reduce technical debt, streamline operations, improve customer experience, and increase organizational effectiveness.

Qualifications

• Advanced knowledge of data structures, data flow, data mapping, and SQL programming language to support data operations, report generation and analysis of complex data requirements.
• Advanced understanding of COBOL customizations, including their purpose and logic flow, along with advanced knowledge of architectural concepts such as API integrations, extensions, and cloud services.
• Advanced knowledge of the systems development life cycle, design techniques, tools, applications, and data processing, processes, policies, practices, terminology, and procedures.
• Strong critical thinking, analysis, attention to details, problem-solving, interpersonal skills, and process improvement.
• Advanced knowledge of policy administration systems (including LifePro) and their processes, distribution channel workflows and their needs, and product lifecycle and configuration, with the ability to integrate these views to solve moderately complex, cross-functional problems.
• Strong verbal and written communication skills with the ability to work effectively in teams of technical and highly non-technical individuals.
• 5–7 years of progressively responsible experience in systems analysis, application support, solution design, integrations, or a related discipline.
• Experience independently leading complex analysis or solution-design work is expected.

Education

• Bachelor’s degree in information systems, computer science, business analysis, business administration, or a related field.
• Combination of education and/or relevant work experience may be accepted in lieu of degree.

Benefits

• Hybrid availability
• 401(k) with company match
• Health insurance
• Paid time off, holidays
• Volunteer time off
• Lifestyle Spending Account (LSA)
• Paternity leave

Growth opportunities

We believe each of us has potential to grow and adapt with our business. We take your career as seriously as you do. Helping you develop your skills and talents leads to opportunities — not only for you, but also for our company. That’s why we provide:

• LinkedIn Learning Premium access
• CliftonStrengths® assessment and coaching
• On-site and virtual workshops and cohorts featuring world-class content from FranklinCovey, Crucial Learning, Gallup, and more
• Free world-class insurance acumen courses through AHIP and LOMA
• Reimbursement and bonus opportunities for professional designations and certifications, including a tuition reimbursement program
• Opportunities to take part in Wellabe's mentorship programs

About Wellabe

Since 1929, Wellabe has been finding solutions to help our customers protect their health and financial well-being. And we’re committed to fostering an internal culture of inclusivity, well-being, and development so each of our team members can succeed. Learn more about Wellabe’s culture of betterment by visiting wellabe.com/culture.

Wellabe is full of smart, caring, hard-working people with a broad range of talents who understand collaboration is key. We bring our best selves every day, to connect with others to solve problems, spark innovation, and bring ideas to life. Meet the team and learn what makes Wellabe a great place to work by visiting wellabe.com/news/employee-spotlights.

Our core values:

• Be dedicated: Show unwavering commitment by proactively taking initiative, setting clear goals, and managing time effectively.
• Be trustworthy: Take accountability for actions, navigate difficult conversations with integrity, and build strong relationships through consistent, honest behavior.
• Be determined: Demonstrate enthusiasm and a relentless drive to overcome obstacles and achieve goals.
• Be collaborative: Foster teamwork by being self-aware, actively listening, and effectively communicating across all levels.
• Be open: Embrace diversity and new ideas to create an inclusive environment.
• Be generous: Embody generosity and compassion by serving a greater purpose and helping others.
• Be better: Commit to continuous improvement and adapt effectively to change.
• Be well: Prioritize physical and mental health, manage stress, and demonstrate emotional intelligence.