Boardroom Appointments - Global Human and Talent Capital

Technical System Analyst

Boardroom Appointments - Global Human and Talent Capital  •  Randburg, ZA (Onsite)  •  2 months ago
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Job Description

Contract position

Hands-on experience with some of the following disciplines:

  • Oracle, DQL Server, MySQL
  • Web Methods
  • Web Services
  • Automation/ Scheduling tools/ frameworks
  • SOA
  • F5
  • SQL Server Integration Services
  • SQL Server Reporting Services
  • ESB
  • Microsoft Frameworks (CSF, CCF, etc)
  • Working knowledge of AP-based services (e.g. REST, SOAP)
  • Scripting with any language
  • Amazon Web Service (AWS)
  • Experience working in a high availability environment with multiple operational instances
  • Facilitation
  • Investigative/ Fact Finding
  • Structured analysis
  • Command of the English Language
  • Excellent Communication Skills

Responsibilities:

  • Understand the nature and business impact of requests, perform the required analysis.
  • Provide 2nd Line support for technical and functional solutions.
  • To provide high quality and technical application and systems support to customers and internal business functions
  • Provide a second line support service to NOC
  • Resolve calls logged within the agreed MTTR (Mean time to resolve) is within the agreed SLAs
  • Ensure Incident/ Request updates are at an acceptable quality
  • Document and provide analysis of defects to solution teams
  • Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts
  • Proactively monitoring and fixing of systems, data related errors
  • Collaborate with the Solution Delivery team, Architectural team in planning, design, architecture and configuration of the technical platforms for the Application and Support portfolio
  • Participation within deployment handover sessions
  • Be available to the business and support leads for operational support
  • Ensure the consistency and stability of the environment and produce SOP for the day-to-day operation
  • Minimizing the adverse impact of Incidents and problems on the business and preventing reoccurrence of Incidents
  • Develop and improve reports to meet SLAs and communicate performance to stakeholders
  • Provide weekly and monthly reporting on team activity
  • Consult with business to identity business problems and opportunities to enhance existing processes
  • Provide advice in the support and maintenance of the systems
  • Stay current on industry practices and trends and contribute to continuous improvement using technology and improvement of processes
  • Create monthly reports to track progress of solutions against identified benefits



Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
Website
boardroom.co.za
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