We are looking for a Technical Support to join our client's office in Romania-Bucharest
Location: Bucharest
Work model: on-site
Type of collaboration: CoE
Seniority level: minimum 2 years
About our client
Our partner is the regional market leader in designing and implementing complete, innovative and integrated solutions for all technical protection systems. They think and act in an entrepreneurial and long-term way, which above all means that they cultivate relationships of respect and trust with market participants, aimed at creating value. The Company’s goal is to take care of the protection of life and property for all their customers, in cooperation with their partners, by continuously monitoring, adapting and implementing the latest developments in the Security & Safety Industry.
What will you do?
· Creating technical part of the offer - selecting products based on sales representative request;
· Provide technical support to our customers in resolving issues (CCTV, alarm systems, intercoms and more);
· Work closely with the sales team to identify and resolve technical issues;
· Maintain the showroom, ensuring its equipment are up-to-date;
· Developing security system solutions;
· Manage the inventory for the showroom;
· Identifying the status of returned objects and repairing devices under warranty;
· Preparing needed documents and certificates for the offer or service;
· Create technical translations (e.g., data sheets, manuals) and prepare CE documentation;
· Creating and maintaining technical training materials;
· Attending conferences and fairs.
Required Education, Knowledge and Skills
· High school diploma in a technical field (electrical field is a plus);
· 2 years of proven experience and knowledge with security systems ;
· Good presentation skills;
· Strong sense of responsibility, independence and initiative;
· Knowledge of the English language on B2 level;
· Excellent knowledge of MS Office;
· A person ready for continuous learning and development.
What the Employer Offers You
· Long-term cooperation (permanent employment with a trial period);
· Performance incentives, depending on the outcome of the company and personal results;
· Opportunities for professional development and permanent trainings;
· Cooperation with a professional and dynamic team;
· Friendly, positive and collaborative working atmosphere;
· Comprehensive onboarding program;
· Work in an international team.
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
