MigrationIT

Technical Support/Help Desk

MigrationIT  •  Cairo, EG (Onsite)  •  3 months ago
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Job Description


  • Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office.

  • Diagnose hardware issues, order parts, and replace faulty components.

  • Answering user questions directly related to Windows 10, Office, and other supported applications.

  • Use SCCM to push and install approved corporate applications.

  • Troubleshoot and resolve issues related to software and hardware compatibility.

  • Face to face and hands on troubleshooting are required.

  • Resolve wide range of software issues remotely using remote tools such as SCCM Remote & Teams.

  • Follow detailed technical instructions to ensure adherence to corporate quality standards.

  • Document all issues using Service Desk ticketing system.

  • Escalate unresolved calls to the next level support team using Service Desk ticketing system.

  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

  • Maintain a high degree of customer service for all support queries and adhere to all service management principles

  • Publishing support documentation to assist staff with requests for information & provide staff training if required.

  • Use Active Directory and Exchange Management Console for managing users, groups & computers.

  • Reimage laptops and desktops as needed following company policy.

  • Installation of network MFD printers.

  • Responsible of reception of equipment, warehouse inventory and access control.

  • Custody of computers to be assigned to new hiring employees.


    • Requirements


    • Associate/Bachelor’s Degree.

    • Excellent written and spoken English.

    • Minimum 2 years of experience providing end user support in an enterprise environment.

    • Strong working knowledge of Windows 10 and Office (2016 and 365).

    • Working knowledge of network and PC operating systems.

    • Working knowledge of TCPIP.

    • Hardware & Software troubleshooting experience required.

    • Prior experience on enterprise systems with 500 or more users preferred.

    • Associates degree preferred or combination of equivalent experience (2 years) and certifications.

    • The following certification or comparable valid ones: MCSA Windows 10.

    • Excellent command in all Microsoft Office applications.

    • Experience in ERP system, SAP experience preferred.
    MigrationIT

    About MigrationIT

    We're a Cairo-based IT recruitment & employment assistance company who endeavor to improve specialized IT recruitment and job finding. Our goal is to ensure that in the vast field of Information Technology the right people are brought into the right place.

    Industry
    HR & Recruiting
    Company Size
    11-50 employees
    Headquarters
    Cairo, EG
    Year Founded
    2011
    Website
    migrationit.com
    Social Media