• 
  Provide
  remote repair consultation based on support requests from
  Dealers/Third-Party Partners in compliance with company standards.
• 
  Offer
  on-site support and directly handle complex or new technical issues.
• 
  Analyze
  technical problems to propose improvements and standardize technical
  support processes.
• 
  Coordinate
  and implement advanced technical training programs for Dealers/Third-Party
  Partners.
• 
  Conduct
  audits and quality control of repair activities performed by
  Dealers/Third-Party Partners.
• 
  Collaborate
  with internal teams to resolve escalated technical issues and ensure
  customer satisfaction.
• 
  Prepare
  periodic reports on technical support performance and improvement
  initiatives.

Requirements

• 
  Bachelor’s
  degree in Automotive Engineering, Mechanical Engineering, or related
  technical field.
• 
  Minimum
  5–7 years of experience in technical support or after-sales service, with
  at least 3 years in a leadership role.
• 
  Strong
  knowledge of automotive systems, diagnostics, and repair standards.
• 
  Experience
  in managing dealer networks and third-party service providers.
• 
  Excellent
  problem-solving and analytical skills.
• 
  Strong
  communication and leadership abilities; ability to work in multicultural
  environments.
• 
  Proficiency
  in MS Office and familiarity with ERP systems.
• 
  English
  fluency required.