Job Description

About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand
At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter.
As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 340 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavor.

About the role
As the Technical Support Team Lead you will lead a team of Technical Support Engineers that operates as the first escalation point for support matters relating to end users and the technology they interact with, where the resolution is expected to be achieved remotely.
This leadership role is a critical position that manages the people who are responsible for support matters that are escalated from our first line of support (Service Desk Analysts) and that may then escalate to our customers’ technical leads (Trusted Advisors). The function of this team includes charging for the work done and that seeks to solve the significant majority of support matters passed its way.
The Technical Support team is responsible for wide range of technologies, including:

• Current (and prior 2 versions) of Windows Operating system
• Current (and prior 2 versions) of MS Office
• Web browsing
• Job tracking/call logging software
• A broad range of line-of-business applications

Skills & experience

• Prior experience in people development and coaching in a technical support team.
• Experience in motivating and inspiring people of diverse and varied backgrounds.
• Efficient and conscientious record keeper.
• Technical experience and knowledge of IT systems, hardware, software and networking
• Analytical/problem solving skills
• Excellent interpersonal and relationship building skills
• A high level of written and verbal communication skills
• Capacity to delegate tasks and responsibilities effectively

Benefits

• Career Development and learning opportunities
• Fully funded Southern Cross Healthcare and Marram Insurance
• Enhanced leave entitlements, including birthday leave
• Staff discounts
• Long service awards

This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on Thursday 4th June Get in touch with us today!

Please note that applicants with the right to work in New Zealand will only be considered for this position!